my flash screen is white with a blue x over it

i don't even know if i clicked something but all of a sudden it is white and there is a blue x over the whole thing so i need help PLEAAASSEEE

[Moved from the Lounge to a product-specific support forum - moderator]

This topic has been closed for replies.

Community Expert

attach a screenshot of what you see or reset your preferences by removing

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac:

/Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

/Users/<username>/Library/Preferences/Adobe/Animate/2017/

Sign up