Not hearing audio play back

I had a similar problem a while ago. I learned that I couldn't hear my audio because I had imported it as 32 bits instead of 16 bits.

Here is the article that helped me: https://helpx.adobe.com/animate/using/using-sounds.html

And you can see the full conversation where I figured out the problem here: https://community.adobe.com/t5/animate-discussions/my-audio-becomes-mute-when-i-import-it/m-p/12806956#M352348

I'm still new to Adobe Animate so I apologize if this isn't quite the problem you needed to solve. I just thought I'd share what worked for me, in case it was applicable here.

Update: I've found out it is a problem with the newest version of Adobe Animate. Just have to wait for them to fix this.