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Opening Adobe Animate Issue

Community Beginner ,
Mar 17, 2024 Mar 17, 2024

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Every time I click the app, it opens up and crashes. I restarted my laptop, but nothing changed. But I do have access to my other Animate files. I can still edit them or make a new file. It just won't take me to the home page.

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Error , Performance

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Community Expert ,
Mar 17, 2024 Mar 17, 2024

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what can't you do?

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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I don't have any issues with editing the Adobe Animate files. 

But every time I click on the home page, it just crashes.

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Community Expert ,
Mar 18, 2024 Mar 18, 2024

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what is the home page?

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Supposed to show my files I edited but they are empty. Just as this pops up, a few seconds later, it crashes. Screenshot 2024-03-19 204524.png

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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uninstall (including preferences)

restart computer 

reinstall

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