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C
C2yptic
Participant
October 23, 2018
Answered

Playback is lagging

  • October 23, 2018
  • 1 reply
  • 252 views

So i started to use animate cc again

And it was working just fine

There was no lag at all but then the more i used animate the playback started to lag and skipping frames and in order for me to see the actual animation i would have to test it.

I dont mind it too much but it wasnt doing that before, it played it smoothly.

Is there any way i can clean the cache i feel like that may be the problem but im not sure.

    This topic has been closed for replies.
    Correct answer Preran

    I am not sure if this issue is related, but can you have a look at the following post? Audio Freezing/skipping frames in timeline

    If that did not help, I suggest trying the following:

    Reset preferences: Re-create preferences

    Do a clean install of the software after uninstalling with CC cleaner: Use the Creative Cloud Cleaner Tool to solve installation problems

    Finally, if nothing helps, please contact our support team using this link Contact Customer Care

    Thanks,

    Preran

    1 reply

    Preran
    Community Manager
    PreranCommunity ManagerCorrect answer
    Community Manager
    October 24, 2018

    I am not sure if this issue is related, but can you have a look at the following post? Audio Freezing/skipping frames in timeline

    If that did not help, I suggest trying the following:

    Reset preferences: Re-create preferences

    Do a clean install of the software after uninstalling with CC cleaner: Use the Creative Cloud Cleaner Tool to solve installation problems

    Finally, if nothing helps, please contact our support team using this link Contact Customer Care

    Thanks,

    Preran

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