PLEASE, SUPPORT, HELP ME, NO ONE CAN HELP

[slickback]

Im really tired with this, please guys help me. Animate just shuts down every time and I don't know what to do. Im trying to open it but after few secs it closes... I can send you screenshots, I can do everything but please, I dare you, HELP, IM TRYING FOR SO LONG AND NOTHING CAN HELP

[kglad]

reset your preferences by removing:

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C:\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/) \