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PLEASE, SUPPORT, HELP ME, NO ONE CAN HELP

Community Beginner ,
Sep 23, 2022 Sep 23, 2022

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Im really tired with this, please guys help me. Animate just shuts down every time and I don't know what to do. Im trying to open it but after few secs it closes... I can send you screenshots, I can do everything but please, I dare you, HELP, IM TRYING FOR SO LONG AND NOTHING CAN HELP

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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reset your preferences by removing:

 

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

C:\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

 

Mac:

/Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

/Users/<username>/Library/Preferences/Adobe/Animate/<version>/) \

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