problem sign in

[izti]

I just downloaded Adobe Animate, but when I try to sign in with an email that I sign in Adobe Account, it keeps telling me that no account associated with the email address. Even though the previous Adobe app I sign in didn't have any problems with it.

[Joseph Labrecque]

Can you sign in at https://account.adobe.com/ using teh same credentials? 

[izti]

I already did it before

[Preran]

I did not quite get it. Are you able to successfully log into Adobe.com? If you are and are having an issue with just Animate, I suggest recreating your preferences http://adobe.ly/1JE8LIl and let us know if that helped. For urgent assistance, get in touch with us using this link https://adobe.ly/2WYE62m Use the chat button to get started.

Thanks,

Preran