Problems exporting Animate files as mp4 with AME

[anima]

Hello,

I am new to Animate. I sucesfully created a few short animations that I exported as mp4 without any trouble. Today it has stopped working and there is nothing I can do to make it work. Exporting a file as an mp4 using Adobe Media Encoder does not work anymore.

Any advice?

Thanks!

[kglad]

what stopped working?

you can't export anything as an mp4?

[anima]

Yes cannot export as an mp4 at all. I ininstalled the whole adobe creative cloud and all adobe apps, run adobe cloud cleaner tool, reinstalled everything, but it still does noty export mp4 from Animate.

[anima]

Sorry, meant to wrtite "does not export AS AN mp4 from Animate."

Nothing happens when i choose:

File > Export > Export Video/Media > Format H.264 / Preset Default (AME) > Export

It was working fine until the day before.

[_keyframer]

Try reinstalling AME. Sometimes if you use a system cleaner like CC Cleaner, things like this can break.

[anima]

I reinstalled AME but that does make any difference... still not working.

[_keyframer]

What are your export settings? Are you exporting until last frame is reached? How many frames do you have? Sometimes users have only 1 frame on the main timeline with everyting nested or they have the option to export after elapsed time and it's set to 0:00:00.

Another option is to use this tool...
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Remove/clean AME and reinstall again.

[anima]

Thanks for your time!

I have just the cleaner tool again, uninstalled and reinstalled all apps, and it is still not work. 

Not sure what you mean by the Export settings. This?:
File > Export > Export Video/Media > Format H.264 / Preset Default (AME) > Export

I have 500 frames, all on the same layer.

[anima]

[anima]

Hello _keyframer,

Any other idea that might help fix the problem?

Thanks!