Program lagging and crashing

[Sauropodah]

I've been using adobe animate for about a week now and every day it seems to be getting worse and worse performance. I have recently installed 32gb of RAM on top of my prior 16gb, and found that the program tries to use about 40gb of ram for a file that isn't even over a kb in size. It doesn't feel right to me, but I don't care if the startup is weird if the program runs normal after, but it lags and struggles to do just about anything in the program (including sometimes freezing my whole computer). My CPU is a 6-core processor with a speed of 3.7GHz, which surpasses the system requirements as far as my understanding, so what am I missing? What could be causing this program to behave in this way?

[kglad]

do you see a problem with all fla file or just particular ones?

[Sauropodah]

It seems to be every fla file I try. Though size of it does affect the results. So files over a megabyte are a gamble, where ones under seem to load eventually after some fairly heavy hits on the cpu. Once I'm in the program though they seem to lag pretty consistently through all of em.

[kglad]

what's your os/version?  are you using a vm?

[Sauropodah]

I'm using Windows 10 and no vm.

[kglad]

there's a small chance you could fix that by resetting your preferences.  otherwise, a computer reset would be the quickest (but painful) fix.

uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

[Sauropodah]

ah snap, you mean a whole factory reset?  If so, would I be able to keep my files or have to wipe everything?

Yeah, I've tried uninstalling and reinstalling a few times while letting it reset preferences, but no dice.

[kglad]

you would need to backup all the data files on the os drive, reset your os drive, update your os, and then reinstall your apps including animate.

[Sauropodah]

It took me a few days trying to figure out the problem with my PC (it wouldn't reset or fix corrupt files), but I've finally figured it out and it seems to have helped quite a bit. Though I'm still reaching upwards of 40gb of RAM. Is there anything else I could do, or is this just a part of bigger files?

[kglad]

if everything is working well enough, don't do anything extreme.  otherwise, assuming you can't reset, backup os drive data, reformat your os drive, reinstall your os, update your os and then install the cc app and then your adobe apps.

[Sauropodah · Accepted solution]

After that reset before I ran into more blue screens, but after a bit more tinkering I realized that it was a hardware issue that was messing everything up. I thought my RAM sticks were compatible but I don't think they were. Took em out and reset, and the program's working fairly better now.

[Sauropodah]

Forgot to add--thank you for you help!

[kglad]

glad you got that fixed. debugging hardware problems is not easy.