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Inspiring
March 26, 2019
Question

Re: Can't Open Adobe Animate - branched to adobe air sdk problem [kglad]

  • March 26, 2019
  • 1 reply
  • 593 views

Hi Preran,

I can´t install the new AIR SDKs (32 standard or Beta) on Animate 2019.

I have followed the above solution and the steps given in your link without success.

Any advice?

Best,

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    March 27, 2019

    there's nothing in this thread related to installing air sdk's.

    what steps did you take that failed?

    Inspiring
    April 1, 2019

    Sorry for the lack of clarity,

    I was refering to your advice on other thread:

    Can't Open Adobe Animate

    you said:

    """

    http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)"""

    and to this link given by Preran:

    Use the Creative Cloud Cleaner Tool to solve installation problems

    None of them was working.

    Finally I uninstalled Adobe Animate CC 19.1, installed version 19.0 then the new AIR SDKs, then updated version 19.0 to 19.1.

    Thanks,

    kglad
    Community Expert
    Community Expert
    April 15, 2019

    so is your issue that you cannot open animate?

    or you're having trouble adding an air sdk to animate?

    or something else?