Skip to main content
A
austind84847929
Participant
October 4, 2019
Answered

Splash screen appears and disappears on Windows 10

  • October 4, 2019
  • 3 replies
  • 1362 views

Hello everyone. I just got a brand new PC a few days ago, and I’m really having trouble opening Animate on it. Every time I try to open it, the splash screen will show for a few seconds, then it will disappear. Does anybody know how to fix this problem?

This topic has been closed for replies.
Correct answer austind84847929

So, I got help from someone at Creative Cloud support, and it turned out my processor was the problem. I returned my computer, and got one with a better processor, so now I can use Animate. They sent me this link, which shows all the computer requirements for Animate. https://helpx.adobe.com/animate/system-requirements.html

3 replies

A
austind84847929AuthorCorrect answer
Participant
November 15, 2019

So, I got help from someone at Creative Cloud support, and it turned out my processor was the problem. I returned my computer, and got one with a better processor, so now I can use Animate. They sent me this link, which shows all the computer requirements for Animate. https://helpx.adobe.com/animate/system-requirements.html

    N
    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    October 6, 2019

    you can always try to uninstall and reinstall. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 5, 2019

    reset your preferences

     

    https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

     

    remove Win: C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

    A
    austind84847929Author
    Participant
    October 8, 2019
    I tried everything on that link. Nothing worked.
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 8, 2019

    if you confirmed you successfully reset your preferences:

    do a clean cc install:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices