Stage Document and all Menus totally disappearing in Animate 2024

[Cyan1234]

Hiya,

I have never exerienced this before, but in my class with 24 students, at least 5 of them have experienced where the stage and all menus disappear upon making a new document. I have tried changing workspaces and deleting the program and installing an earlier version. Nothing works. Would really appreciate some help!

[n. tilcheff]

Wow!

I have not seen such an issue being reported before.

Could you add what Operating System you have in class? This may help with trouble-shooting.

[kglad]

did you opt to remove preferences when uninstalling?

[Cyan1234]

I did delete the preferences. I also restarted. One of my techs said that they were able to fix the problem by restarting the computer when the Wacom tablet was disconnected. Maybe that is the issue? Something with the interplay with the tablet? 

[kglad]

it's going to be something unusual but wacom tablet connection isn't unusual, but some outdated driver plus wacom is plausible.