There was a problem installing Animate

Report · Apr 05, 2024

I'm unable to install Animate on my 2017 Macbook pro. I've tried repairing the CC app, restarting, but nothing. Super frustrating! I just tried installing other apps and they worked fine. Appears to be limited to Animate for some reason.

Exit Code: 198
-------------------------------------- Summary --------------------------------------
 - 1 fatal error(s), 1 error(s), 2 warnings(s) 

FATAL: Error occurred in install product workflow with error code 198 error message Source: /Library/Application Support/Adobe/Plug-Ins/CC/File Formats; Destination: /System/Volumes/Data/.adobeTemp/0D497A84-965F-4E58-A792-F749C4B0FC0A; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “File Formats” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Plug-Ins/CC/File Formats, NSUnderlyingError=0x6000031eb1b0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
ERROR: Failed to backup folder /Library/Application Support/Adobe/Plug-Ins/CC/File Formats with error Source: /Library/Application Support/Adobe/Plug-Ins/CC/File Formats; Destination: /System/Volumes/Data/.adobeTemp/0D497A84-965F-4E58-A792-F749C4B0FC0A; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “File Formats” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Plug-Ins/CC/File Formats, NSUnderlyingError=0x6000031eb1b0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}, aborting installation.
WARN: Error Failed to copy src file '/Library/Application Support/Adobe/Plug-Ins/CC/File Formats' to dst file '/System/Volumes/Data/.adobeTemp/0D497A84-965F-4E58-A792-F749C4B0FC0A'.
WARN: CopyFile failed: Error Domain=NSCocoaErrorDomain Code=260 "The file “File Formats” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Plug-Ins/CC/File Formats, NSUnderlyingError=0x6000031eb1b0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} for Source: /Library/Application Support/Adobe/Plug-Ins/CC/File Formats, Destination: /System/Volumes/Data/.adobeTemp/0D497A84-965F-4E58-A792-F749C4B0FC0A
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Report · Apr 05, 2024

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.