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Unable to multiply transform. GDI Status: ^1

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I can't use the newest release of Adobe Animate because of this error.

Unable to multiply transform. GDI Status: ^1

Does anyone know the solution?

D

DJ BeanzResposta

Participant

Just in case anyone finds this post looking for the answer or still needs To fix this problem;

Follow this path:

Turn on the "An" software

ctrl + Alt + del ---- on keyboard

click on task Manager

go to menu === Details

Choose the "An" software (Of course, the software must be running)

right - click on "Name" top of the column and choose "select Column" option

select the "GDI Objects" option and tick it

Close "An" and open it back up

I had to do this twice but it seems to work on the first try for others

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R

Ross34170151ih58

Participant

I get the same dialog. I just joined the Adobe Cloud and am trying to learn Animate for the first time.
I read this might be dependent on the graphics card. I have a RDX2060 graphics card. DirectX12 is installed.
(Screendump from DXDiag attached).
I'm obviously not happy about paying for my monthly subscription already and the first tutorial I attempt to run is throwing dialog boxes on the "Pig Run" tutorial.

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R

Ross34170151ih58

Participant

I have also submitted a bug, but there was no way I could see to attach the screenshots so I attached them here.

Also not impressed with Adobe's bug submission system for subscribers at this point :(.

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Firewood：D

Inspiring

Just in the past few days, my friends and I have also received this kind of pop-up window.
After investigation, I found that this was caused by the installation of a third-party extension. When opening the plug-in in the window extension, this pop-up window will occur. If the extension is closed, it will not appear.

But this error will only pop up once after the software is started, and not at other times.
After checking the reason for the error, I really can’t associate it with the AS3 code used in the plug-in.

The strange thing is that not all 2024 versions have this error after installing the extension.
There is no such problem in other versions!

At least I'm sure it's caused by the installation of extensions.
Is the problem also caused by the installation of extensions on your side?

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Renee @ BUAutor

Known Participant

I don't have any extensions installed right now.

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kglad

Community Expert

start your new fla

any problem?

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Renee @ BUAutor

Known Participant

Same issue. I can use the software, but the error pops up if I try to import a custom asset.

Perhaps it pops up at other times, too - I will have to pay more attention to see what else triggers the error pop up. Also interesting is that when I was testing this issue, I found that I don't have the problem with my Adobe Animate version 2023. Only Adobe Animate version 2024.

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kglad

Community Expert

is it a particular asset import?

and what do you mean by a "custom" asset.

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