unable to start animate 2022 nor 2023, I can open only 2020

[Valentina23808539z8c5]

Hi guys I am unable to start animate 2022 and 2023, I can start only 2020

I have a lot of installed adobe software on my computer at the moment (photoshop, illustrator, indesign, after effect, premiere, dreamviwer) and I never ever have any problems with the instalation or with working in the mentioned softwares, except Animate. 

I really tried almost everything to start working but just failing on me.

I working on a desktop computer.

I tried to uninstall the 2020, that I have only 22 or 23 but not working 

Here is a video:

https://www.loom.com/share/ba47b06b9f8c464384b930f8c545ce43

[kglad]

loom was too intrusive for me to use.

but if you can't start animate (and especially if it's more than one version), reset your preferences.

1. define a custom keyboard shortcut if you have nothing customized now

2. uninstall both animate versions including preferences for both per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

3. reinstall one of the animates

4. confirm the preferences were reset.

[Valentina23808539z8c5]

could you tell me where is located the prefereneces on 2022 and 2023 because I was able to find only the 2020 in c:\Users\xxx\AppData\Local\Adobe\ and c:\Users\xxx\AppData\Roaming\Adobe\Animate\

You mean to define a keyboard shortcut on 2020 am I right, because the other versions I cant open?

[kglad]

follow @Mario_C's suggestion if you don't want to follow mine right now.

[_keyframer]

In addition to Kglad, I noticed you're on windows. Does your system meet the latest requirements?
https://helpx.adobe.com/animate/system-requirements/2019.html

[Mario_CR]

Check if you have the latest Microsoft Visual C++ Redistributable packages and if not, install the latest version: 

https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

[Nicktendo28]

Looks like you got some great advice here. Have you been able to solve your issue?