Unknown error - quitting application - Can't save any projects

New Here ,
Apr 14, 2020 Apr 14, 2020

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Hello 🙂 I can't save any project in Animate. I have reinstalled it many times, unplugged my graphic tablet and didn't change any presettings. As soon as I try to save it the following loop occurs as seen in he photos. I don't know what to do anymore 😞

 

unknown error1.PNGunknown error2.PNGunknown error3.PNG

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Adobe Community Professional ,
Apr 14, 2020 Apr 14, 2020

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reset your preferences - http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html


or remove

Win:

C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\


Mac:

/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//

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New Here ,
Aug 02, 2020 Aug 02, 2020

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I can't find Animate CC I can only find Animate 2020

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Mentor ,
Aug 02, 2020 Aug 02, 2020

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That's the one, mate!

 

Clipboard-1.png

 

They removed the 'CC' from the title with An 2020. It is no longer called Animate CC.

 

Nick - Character Designer and Animator, Flash user since 1998
Member of the Flanimate Powertools Team - extensions for character animation

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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LATEST

Might be time to upgrade to 22.0.5


Multimedia Developer, Character Creator, and Animator.

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New Here ,
May 12, 2022 May 12, 2022

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Has anyone given an answer that works on this? I am having the same problem but do not have the file extensions listed below in the answer. 

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Adobe Community Professional ,
May 12, 2022 May 12, 2022

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i have no idea by what you mean by "below" and there's no mention of file extensions except in your post (and now mine).

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New Here ,
May 12, 2022 May 12, 2022

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Sorry, I thought it would post below the original question in the thread, first time using this. I am just wondering if there is an answer to the original post. Thanks anyhow, I should be able to figure it out on my own.

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