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A
AmericanTrailMix
Participating Frequently
September 16, 2017
Answered

Animate CC 2017.5 crashes on launch page

  • September 16, 2017
  • 3 replies
  • 1449 views

I'm attempting to run a trial of Adobe Animate CC, but the program always attempts to start by asking me to sync my settings. Of course, whether or not I do so, if I close that box and reach the launch page, the program immediately hangs and crashes. I've tried every suggested fix I can find with no results.

Help would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer Preran

    i don't mean to be rude, see, but the issue here is that i don't have a phone number.


    The reason I ask for your phone number is because I need that to fill up the case form. If you contact Adobe using the chat option on this page Contact Customer Care you do not need a telephone number.

    3 replies

    qwertymom
    qwertymom
    Participant
    April 7, 2018

    I too have been having similar problems recently which started months ago. Were you able to find a solution to it??

    A
    AmericanTrailMixAuthor
    Participating Frequently
    September 30, 2017

    I just found something, can it help?
    If I click the "open" tab fast enough, it opens the, well, opening window and displays these errors:(this one appears around 10 times)
    (same as above)

    I hope this could help maybe??

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 1, 2017

    your operating system is on the d drive??

    A
    AmericanTrailMixAuthor
    Participating Frequently
    October 11, 2017

    yes. I can't exactly fix it. Is that possibly a reason why it's crashing?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 16, 2017

    reset your preferences -

    http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\ :: Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and  /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

    A
    AmericanTrailMixAuthor
    Participating Frequently
    September 16, 2017

    Thank you for the suggestion, but unfortunately I've already tried this. The problem persists regardless.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 16, 2017

    did you delete your preference files or otherwise confirm you successfully reset them?

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