Black screen when importing video as embedded Adobe Animate

[Tanjiro]

Usually, when importing a video to be animated on, I go to File / Import / Import Video, i import my flv file, choose Embed FLV in SWF, choose embedded video and everything checked, but this thing when i folow that process and finish, i t imports te video, except it has a completely black screen. Why is this happening?

[kglad · Accepted solution]

try a different flv

[Tanjiro]

 I did in fact, use different versions of the combined clips i had filmed, with some clips missing. Still didnt work.

[kglad]

you start with an actionscript 3 project, correct?

if so, and you can't successfully import any flv into your timeline, reset your prefences:

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

or remove

Win:
C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\

Mac:
/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//

[PAUL JUDE30454007ktju]

I am experiencing same problem right now. How did you solve that issue? Please help me thanks!

[kglad]

@PAUL JUDE30454007ktju 

what file type are you importing?

[PAUL JUDE30454007ktju]

FLV

[kglad]

upload the problematic flv to a file server and post a link here.

[Undlark]

Kglad, your answers aren't that helpful. I've got the same issue, and deleting my App Data/command and preferences are not on the table since it's a lot of commands and preferences that (despite saving work and hotkey preferences and placing everything back into a place and importing preferences/hotkeys after a fresh install does not actually work.) are too important and time consuming to fix

what preferences do I have to specifically change in order to import and have an FLV video in my timeline and not get a black screen?

[kglad]

i don't know