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Can't change keyboard shortcuts

Community Beginner ,
May 18, 2019

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I can't change the keyboard shortcuts in the latest version of Animate without it freezing. I go to edit-> keyboard shortcuts and the window doesn't come up and Animate just freezes. This makes the program totally useless to me...yay!

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Correct answer by kglad | Adobe Community Professional

make the entire preference folder read only, C:\Users\<user name>\AppData\Roaming\Adobe\Animate\<version>,

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Can't change keyboard shortcuts

Community Beginner ,
May 18, 2019

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I can't change the keyboard shortcuts in the latest version of Animate without it freezing. I go to edit-> keyboard shortcuts and the window doesn't come up and Animate just freezes. This makes the program totally useless to me...yay!

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

make the entire preference folder read only, C:\Users\<user name>\AppData\Roaming\Adobe\Animate\<version>,

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May 18, 2019 0
Adobe Community Professional ,
May 18, 2019

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close animate and then remove your preference file:  https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

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May 18, 2019 0
Community Beginner ,
May 18, 2019

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I appreciate the response but unfortunately that didn't work.

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May 18, 2019 0
Adobe Community Professional ,
May 18, 2019

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if you successfully deleted your preferences file:

uninstall animate cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall animate cc

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May 18, 2019 0
Community Beginner ,
May 18, 2019

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That seemed to do the job thankfully.

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May 18, 2019 0
Adobe Community Professional ,
May 18, 2019

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you’re welcome.

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May 18, 2019 0
Community Beginner ,
May 19, 2019

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Thanks!

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May 19, 2019 0
Community Beginner ,
May 19, 2019

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Wow, it happened again. Reinstalling every day isn't a viable option.

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May 19, 2019 0
Adobe Community Professional ,
May 19, 2019

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there's some non-adobe program on you computer causing the problem.  typically that would be an av program or cleaner, but other related programs can corrupt settings, too.

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May 19, 2019 0
Community Beginner ,
May 19, 2019

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Well its a brand new computer (Alienware) with only a few installs like Maya, Animate, and Photoshop so I have no idea what could be doing that.

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May 19, 2019 0
Adobe Community Professional ,
May 19, 2019

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you could try making your preferences file read-only after you re-fix the problem and customize your shortcuts.

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May 19, 2019 0
Community Beginner ,
May 19, 2019

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Hmm yea that's probably my best option. Do you know what the name of that file is? I looked through the configuration folder but it didn't pop out at me.

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May 19, 2019 0
Adobe Community Professional ,
May 19, 2019

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make the entire preference folder read only, C:\Users\<user name>\AppData\Roaming\Adobe\Animate\<version>,

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May 19, 2019 0
Community Beginner ,
May 19, 2019

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Ah gotcha, thanks!

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May 19, 2019 0
Adobe Community Professional ,
May 20, 2019

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you're welcome.

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May 20, 2019 0
Adobe Community Professional ,
May 18, 2019

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Do you have the latest version of Animate?

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May 18, 2019 0
New Here ,
May 26, 2020

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Hi,

I've got the same issue with Animate, the shortcuts window doesn't appear and the software turns to freeze.

I have to press the ESC touch to back to normal.

Someboy could help me to fix the problem please ?

I have got the last update.

 

Thank you.

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May 26, 2020 0