Can't change keyboard shortcuts

[ad77]

I can't change the keyboard shortcuts in the latest version of Animate without it freezing. I go to edit-> keyboard shortcuts and the window doesn't come up and Animate just freezes. This makes the program totally useless to me...yay!

[kglad]

close animate and then remove your preference file:  https://helpx.adobe.com/animate/kb/animate-cc-crashes-on-launch-startup.html

[ad77]

I appreciate the response but unfortunately that didn't work.

[kglad]

if you successfully deleted your preferences file:

uninstall animate cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer

reinstall animate cc

[ad77]

That seemed to do the job thankfully.

[kglad]

you’re welcome.

[ad77]

Thanks!

[ad77]

Wow, it happened again. Reinstalling every day isn't a viable option.

[kglad]

there's some non-adobe program on you computer causing the problem.  typically that would be an av program or cleaner, but other related programs can corrupt settings, too.

[ad77]

Well its a brand new computer (Alienware) with only a few installs like Maya, Animate, and Photoshop so I have no idea what could be doing that.

[kglad]

you could try making your preferences file read-only after you re-fix the problem and customize your shortcuts.

[ad77]

Hmm yea that's probably my best option. Do you know what the name of that file is? I looked through the configuration folder but it didn't pop out at me.

[kglad · Accepted solution]

make the entire preference folder read only, C:\Users\<user name>\AppData\Roaming\Adobe\Animate\<version>,

[ad77]

Ah gotcha, thanks!

[kglad]

you're welcome.

[Nicktendo28]

Do you have the latest version of Animate?

[mathieur87874077]

Hi,

I've got the same issue with Animate, the shortcuts window doesn't appear and the software turns to freeze.

I have to press the ESC touch to back to normal.

Someboy could help me to fix the problem please ?

I have got the last update.

Thank you.