Can't Hear Audio in Animate CC

New Here ,
Jul 03, 2017

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     Hi so as you see from the title above I'm having tons of issues with audio. At first I was not able to import audio into the library. While I did solve that, now I cannot HEAR the audio when I drag along the timeline OR just hit the play button. I feel like there's some really easy solution to this, but I wouldn't have any idea as to what it is.

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1 Correct Answer

Adobe Community Professional , Jul 03, 2017
Colin Holgate Adobe Community Professional , Jul 03, 2017
If you want to scrub the timeline and hear sound, or if you want to play the sound from somewhere other than the start, you would need to be using an Actions Script 3 FLA, and have the Properties sync option for the sound be set to Stream.HTML5 Canvas only does Event sync. If you have to make your animation work in HTML5 in the end, first work on the animation as AS3, so you can use Stream sync, then when you're happy with the timing you can use the Commands menu to Convert to Other Document For...

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Adobe Community Professional ,
Jul 03, 2017

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If you want to scrub the timeline and hear sound, or if you want to play the sound from somewhere other than the start, you would need to be using an Actions Script 3 FLA, and have the Properties sync option for the sound be set to Stream.

HTML5 Canvas only does Event sync. If you have to make your animation work in HTML5 in the end, first work on the animation as AS3, so you can use Stream sync, then when you're happy with the timing you can use the Commands menu to Convert to Other Document Formats, to make an HTML5 Canvas version.

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New Here ,
Jul 03, 2017

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Thank you so much!!!

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Explorer ,
Sep 27, 2019

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I will check a few other strings I see in related conversations, but I'm here reading this one from last year so I'll ask here as well: what if it is set to AS3 and Stream but you still don't hear audio when scrubbing through as I've seen some demos on Youtube doing successfully? (I DO hear audio when I hit enter or press the play button though; being able to hear while scrubbin through would greatly assist me in moidying the lip synch process however!). Thank you for any added assistance. 🙂

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Explorer ,
Sep 27, 2019

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I meant to post this original comment in the string following (where I posted the actual fix working by Keyframer - my badio): https://community.adobe.com/t5/Animate/CAN-T-HEAR-AUDIO-IN-ANIMATE-CC/td-p/9988627

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New Here ,
Jun 04, 2020

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Excuse me, currently using Actions Script 3 and this does not work, I chose Action Script 3 and this still wouldn't work, please help.

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New Here ,
Feb 28, 2018

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That's extremely impractical and information that would should be on a need to know basis before selecting a project type.

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Adobe Community Professional ,
Feb 28, 2018

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Which was the part that is extremely impractical?

For anyone else who chances across this 8 month old post, it's worth noting that the convert option is now on the File menu (File/Convert To...), and not in the Commands menu in the later versions of Animate.

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Adobe Community Professional ,
Feb 28, 2018

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And I'm not sure he understands what "need to know basis" means.

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New Here ,
Feb 02, 2020

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Thank you so much for this information but Im having trouble findingwhere to change the properties sync option for the sound be set to Stream. I am using a Macbook. Do you know where I could go to change these on the app?

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New Here ,
Feb 12, 2020

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Thank you for this answer, it worked! 

Some notes for implementing this answer:

You need to click on the frame with the audio on in order for the window with changing the Sync to Stream option to become available to you. The properties Sync option can be found in Window - Properties - Frame. 

 

Thanks again man, lots of love ❤️ 

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New Here ,
Nov 12, 2020

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Thank you, too! I was having the same issue.

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New Here ,
Jun 04, 2020

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Currently using AS3, doesn't work. Help please.

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Community Beginner ,
Aug 29, 2020

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Hey im having a similar problem my audio is a mp3 and its in stream but when i import it then edit my animation the audio cuts off (the audio i have is less then the amount of frames i have for it) and its pretty frustrateing cause the only solution i found for it is just to creaye a new layer and import the sudio again so its up to date please help

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Adobe Community Professional ,
Aug 30, 2020

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what's the problem?  the audio stops in the ide (authoring environment) when you scrub/play the timeline containing the audio?

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Community Beginner ,
Aug 30, 2020

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No, its compleately fine when i first import the audio but then if i add more frames anywhere but the end of the animation, it stops aprutly where it was last played and dosent continue the rest of the song

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Adobe Community Professional ,
Aug 31, 2020

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you're adding non-keyframes to a layer that contains non sound and that causes a problem in the layer with sound?

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Community Beginner ,
Aug 31, 2020

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Ya ecept ir dosent matter if it s a key frame or not just adding frames near the middle of the animation

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Adobe Community Professional ,
Aug 31, 2020

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upload your fla (to a file share service) with all the assets needed to demonstrate the problem.  ie, it has sound that works without problem until a frame is added to any layer prior to the end of the timeline.  post  a link.

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Community Beginner ,
Sep 05, 2020

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I didnt do that but i did record it and put it on youtube here you go, if you need something with a better canera or just clearer i can do that

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Community Beginner ,
Sep 05, 2020

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Adobe Community Professional ,
Sep 06, 2020

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that didn't help. 

 

so again, upload your fla (to a file share service) with all the assets needed to demonstrate the problem.  ie, it has sound that works without problem until a frame is added to any layer prior to the end of the timeline.  post  a link.

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