Can't import (copy) illustrator file to animate

[mexom]

Hi, i created an illustration in Illustrator CC 2018 and tried to copy it to Animate CC 2018 and i got the message: "Could not import the file because the file type is unrecognized." So i tried saving it as .ai and. svg and importing it but got the message: "One or more files were not imported because there were problems reading them."

Any help would be appreciated. Thank you.

[kglad]

in animate, click file>import>import to library and select ai from the file type drop down.

[mexom]

I did, but i get the message that there was a problem reading it.

[kglad]

attach a screenshot showing the selected ai file just before you click open.

[mexom]

"Test" is the file

[kglad]

you didn't select for ai files.

but assuming Test is revealed when you do and it fails to import, it's probably corrupted.  re-save it.

[mexom]

Tried it again with ai files selected and tried saving it again. But still the same message.

[kglad]

upload your ai file somewhere and post a link.

[mexom]

TEST - Google Drive

[kglad]

i had no problem importing:

reset your preferences and retry importing

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC <version>\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\<version>\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/<Animate CC version>/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/<version>/)

[mexom]

It still does not work for me. But i did just realise that my Illustrator version is newer (2019), while the animate is 2018. Could that be the problem?

[kglad]

no, you would see an incompatibility message (eg, when trying to import with flash cs6).  i was able to import using animate 2018 and 2019.

did you successfully reset your preferences and confirm that (eg by seeing one or more customized keyboard shortcuts reset)?

[mexom]

I believe so. I did not change any shortcuts or anything as i did not use Animate much.

[kglad]

customized a shortcut

reset your preferences

confirm your shortcut was 'un-customized'

retry importing your ai file

[mexom]

Still not working

[kglad]

were you able to confirm that your preferences had been reset?

[kdmemory]

Hi mexom

just in between: Have you tried other AI files? Is it only the one TEST which doesn't import?

Klaus

[Daddyopps]

Yes, me too. Only 1 file cannot import into animate, others can.

[kglad]

resave from ai with a new name. then try and import that newly saved ai file.

[mexom · Accepted solution]

Hello. Since nothing i tried seemed to be working, i decided to removie Animate and re-download it. It works now. But i appreciate the help

[kglad]

you're welcome.

[Daddyopps]

I also have a same problem.