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Noca5EEF
Participant
September 27, 2020
Question

File damaged and recover file disappeared.

My friend's Animate CC just crashed after she accidentally clicked (edit multiple frame) and now her save file is damaged, previously there was a recover file in the folder with the save file but it disappeared after it crash, PLEASE help either fix the save file or find the recover file as this is a 4 days work.

 

Thank you.

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2 commentaires

JoãoCésar17023019
Community Expert
JoãoCésar17023019Community Expert
Community Expert
September 27, 2020

Hi.

 

It seems the main timeline structure and the Library structure are lost, unfortunately.

 

Does your friend have a working SWF? If she does, maybe it's still possible to decompile it to a FLA using a software like Sothink SWF Decompiler.

 

Please let us know.

 

Regards,

JC

N
Noca5EEFAuteur
Participant
September 28, 2020
  1. She has a working mov file which she exported but there are still a lot of progress lose in the file. There was a recover file next to the save file previously but it disappeared after the crash, I wonder if there is a way to get that file back?
JoãoCésar17023019
Community Expert
JoãoCésar17023019Community Expert
Community Expert
September 28, 2020

On Windows, the auto-recovery files should be located at:

<INSTALLATION_DRIVER>:\Users\<USERNAME>\AppData\Local\Adobe\Animate CC <VERSION>\<LANGUAGE>\Configuration

 

Example:

C:\Users\joaoc\AppData\Local\Adobe\Animate 2020\en_US\Configuration

 

On Mac, it seems the files are located at (I'm not a Mac user):

~/Library/Application Support/Adobe/Flash CC 2015/en_US/Configuration/

 

Please keep in mind that when you exit Animate normally, the auto-recover files are deleted.

 

See more info here:

https://helpx.adobe.com/animate/using/set-preferences.html

    N
    Noca5EEFAuteur
    Participant
    September 27, 2020

    Here is the link for the save file (https://drive.google.com/file/d/1eMuWbUmj1O-QSyHnX00p6YQFZPhWGsqN/view?usp=sharing)

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