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N
Noca5EEF
Participant
September 27, 2020
Question

File damaged and recover file disappeared.

  • September 27, 2020
  • 2 replies
  • 2833 views

My friend's Animate CC just crashed after she accidentally clicked (edit multiple frame) and now her save file is damaged, previously there was a recover file in the folder with the save file but it disappeared after it crash, PLEASE help either fix the save file or find the recover file as this is a 4 days work.

 

Thank you.

This topic has been closed for replies.

2 replies

JoãoCésar17023019
Community Expert
JoãoCésar17023019Community Expert
Community Expert
September 27, 2020

Hi.

 

It seems the main timeline structure and the Library structure are lost, unfortunately.

 

Does your friend have a working SWF? If she does, maybe it's still possible to decompile it to a FLA using a software like Sothink SWF Decompiler.

 

Please let us know.

 

Regards,

JC

N
Noca5EEFAuthor
Participant
September 28, 2020
  1. She has a working mov file which she exported but there are still a lot of progress lose in the file. There was a recover file next to the save file previously but it disappeared after the crash, I wonder if there is a way to get that file back?
JoãoCésar17023019
Community Expert
JoãoCésar17023019Community Expert
Community Expert
September 28, 2020

On Windows, the auto-recovery files should be located at:

<INSTALLATION_DRIVER>:\Users\<USERNAME>\AppData\Local\Adobe\Animate CC <VERSION>\<LANGUAGE>\Configuration

 

Example:

C:\Users\joaoc\AppData\Local\Adobe\Animate 2020\en_US\Configuration

 

On Mac, it seems the files are located at (I'm not a Mac user):

~/Library/Application Support/Adobe/Flash CC 2015/en_US/Configuration/

 

Please keep in mind that when you exit Animate normally, the auto-recover files are deleted.

 

See more info here:

https://helpx.adobe.com/animate/using/set-preferences.html

    N
    Noca5EEFAuthor
    Participant
    September 27, 2020

    Here is the link for the save file (https://drive.google.com/file/d/1eMuWbUmj1O-QSyHnX00p6YQFZPhWGsqN/view?usp=sharing)

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