Flash CS6 Error 1

[Guest]

Flash won't open because of an error. The error says:

Configuration error

"Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1

http://www.adobe.com/support/ "

What does error 1 mean, how did I start getting it all of a sudden and is there a way of fixing it without reinstalling? Please help! Thanks in advance.

[kglad · Accepted solution]

you have nothing to lose reinstalling so, reinstall.

if you have an irrational fear of reinstalling you could try resetting your preferences:  http://forums.adobe.com/message/4348882

but, you'll probably need to reinstall.  if reinstalling fixes the problem, you're lucky.

you may need to uninstall, run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html) and then reinstall.

[Guest]

Resetting preferences worked, thanks for giving me the link!

[kglad]

you're welcome.

[jackieblue11]

i tried support and they redirected me here lol

[BlueBlueCrafts]

It didn't work, I'm getting the same error. I can't reset preferences because I can't launch Flash.

[kglad]

you don't need to launch.  delete the pref folders.

Win:
C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\

Mac:
/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//