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Flash CS6 Error 1

Community Beginner ,
Jun 08, 2013

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Flash won't open because of an error. The error says:

Configuration error

"Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1

http://www.adobe.com/support/ "

What does error 1 mean, how did I start getting it all of a sudden and is there a way of fixing it without reinstalling? Please help! Thanks in advance.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

you have nothing to lose reinstalling so, reinstall.

if you have an irrational fear of reinstalling you could try resetting your preferences:  http://forums.adobe.com/message/4348882

but, you'll probably need to reinstall.  if reinstalling fixes the problem, you're lucky.

you may need to uninstall, run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html) and then reinstall.

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Error, Product issue

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Flash CS6 Error 1

Community Beginner ,
Jun 08, 2013

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Flash won't open because of an error. The error says:

Configuration error

"Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 1

http://www.adobe.com/support/ "

What does error 1 mean, how did I start getting it all of a sudden and is there a way of fixing it without reinstalling? Please help! Thanks in advance.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

you have nothing to lose reinstalling so, reinstall.

if you have an irrational fear of reinstalling you could try resetting your preferences:  http://forums.adobe.com/message/4348882

but, you'll probably need to reinstall.  if reinstalling fixes the problem, you're lucky.

you may need to uninstall, run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html) and then reinstall.

TOPICS
Error, Product issue

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Jun 08, 2013 0
Adobe Community Professional ,
Jun 08, 2013

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you have nothing to lose reinstalling so, reinstall.

if you have an irrational fear of reinstalling you could try resetting your preferences:  http://forums.adobe.com/message/4348882

but, you'll probably need to reinstall.  if reinstalling fixes the problem, you're lucky.

you may need to uninstall, run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html) and then reinstall.

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Jun 08, 2013 0
Community Beginner ,
Jun 08, 2013

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Resetting preferences worked, thanks for giving me the link!

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Jun 08, 2013 1
Adobe Community Professional ,
Jun 08, 2013

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you're welcome.

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Jun 08, 2013 0
New Here ,
Nov 03, 2019

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i tried support and they redirected me here lol

 

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Nov 03, 2019 0
New Here ,
Jun 15, 2020

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It didn't work, I'm getting the same error. I can't reset preferences because I can't launch Flash.

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Jun 15, 2020 0
kglad LATEST
Adobe Community Professional ,
Jun 16, 2020

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you don't need to launch.  delete the pref folders.



Win:
C:\Users\\AppData\Local\Adobe\Animate CC \ and
C\Users\\AppData\Roaming\Adobe\Animate\\

Mac:
/Users//Library/Application Support/Adobe// and
/Users//Library/Preferences/Adobe/Animate//

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Jun 16, 2020 0