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Give Adobe Animate more Memory / Hardware Acceleration?

Explorer ,
Jun 02, 2017

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I've just got a new computer - its got a AMD Radeon R9 M485X -- which is miles better then the graphics card in my old laptop I used to work on.


But adobe animate is running terrible - I click a movie clip on stage - and press the up arrow - and it doesn't move up, it "jumps" to the location when I let go of the button.

I drag to resize text - and I don't see the font getting bigger/smaller -- it just appears at the size when I stop dragging.

It's like my new pc is worse then my old one 😞

Is there any way to give animate more memory to use -- or tell it to use more of the graphics card, or hardware acceleration? (Like you can in Photoshop)

Thanks for any help!

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Give Adobe Animate more Memory / Hardware Acceleration?

Explorer ,
Jun 02, 2017

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I've just got a new computer - its got a AMD Radeon R9 M485X -- which is miles better then the graphics card in my old laptop I used to work on.


But adobe animate is running terrible - I click a movie clip on stage - and press the up arrow - and it doesn't move up, it "jumps" to the location when I let go of the button.

I drag to resize text - and I don't see the font getting bigger/smaller -- it just appears at the size when I stop dragging.

It's like my new pc is worse then my old one 😞

Is there any way to give animate more memory to use -- or tell it to use more of the graphics card, or hardware acceleration? (Like you can in Photoshop)

Thanks for any help!

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Jun 02, 2017 0
Adobe Community Professional ,
Jun 02, 2017

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reset your preferences by removing

Win:

C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

Mac:

/Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

/Users/<username>/Library/Preferences/Adobe/Animate/2017/)

and you can increase the virtual memory allocation used by animate by editing your jvm.ini file but that's not needed unless testing or publishing were a problem.

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Jun 02, 2017 1
Explorer ,
Jun 02, 2017

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Thanks Kglad - I've tried that - no luck 😞

I've never known animate run so bad -- if I draw a freehand shape with the brush tool -- it first displays it as a bitmap looking shape, then takes "seconds" to redraw it as a vector shape. It's usually instant -- but seconds is very annoying when you are used to instantaneous.

Especially when this is a new computers - and I never had any problems on my old laptop 😞

If anyone has any other ideas on how to increase the memory usage, or cpu, or graphics usage of animation - it would be really appreciated!


Thank you! 🙂

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Jun 02, 2017 0
New Here ,
Nov 19, 2019

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Hi, I have the same problem. We've upgraded my computer at work to 16 GB ram but Adobe Animate still working so slow. Have you solved this problem?

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Nov 19, 2019 0
Preran LATEST
Adobe Employee ,
Nov 27, 2019

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I suggest sharing your feedback with the team directly using this link http://adobe.ly/1Ov9omX

Thanks,

Preran

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Nov 27, 2019 0