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LeeBow
Known Participant
June 2, 2017
Question

Give Adobe Animate more Memory / Hardware Acceleration?

  • June 2, 2017
  • 2 replies
  • 5837 views

I've just got a new computer - its got a AMD Radeon R9 M485X -- which is miles better then the graphics card in my old laptop I used to work on.


But adobe animate is running terrible - I click a movie clip on stage - and press the up arrow - and it doesn't move up, it "jumps" to the location when I let go of the button.

I drag to resize text - and I don't see the font getting bigger/smaller -- it just appears at the size when I stop dragging.

It's like my new pc is worse then my old one 😞

Is there any way to give animate more memory to use -- or tell it to use more of the graphics card, or hardware acceleration? (Like you can in Photoshop)

Thanks for any help!

    This topic has been closed for replies.

    2 replies

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    November 27, 2019

    I suggest sharing your feedback with the team directly using this link http://adobe.ly/1Ov9omX

    Thanks,

    Preran

    kglad
    kglad
    Adobe Expert
    June 2, 2017

    reset your preferences by removing

    Win:

    C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

    C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

    Mac:

    /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

    /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

    and you can increase the virtual memory allocation used by animate by editing your jvm.ini file but that's not needed unless testing or publishing were a problem.

    L
    LeeBowAuthor
    Known Participant
    June 2, 2017

    Thanks Kglad - I've tried that - no luck :-(

    I've never known animate run so bad -- if I draw a freehand shape with the brush tool -- it first displays it as a bitmap looking shape, then takes "seconds" to redraw it as a vector shape. It's usually instant -- but seconds is very annoying when you are used to instantaneous.

    Especially when this is a new computers - and I never had any problems on my old laptop :-(

    If anyone has any other ideas on how to increase the memory usage, or cpu, or graphics usage of animation - it would be really appreciated!


    Thank you! :-)

    A
    aaronpdelatorre
    New Participant
    November 20, 2019

    Hi, I have the same problem. We've upgraded my computer at work to 16 GB ram but Adobe Animate still working so slow. Have you solved this problem?

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