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mckj445
mckj445
Participant
September 23, 2019
Question

Over 2+ hours of lost work...

  • September 23, 2019
  • 3 replies
  • 1085 views

I just spent ages on an animation, closed my computer, and I wake up to my computer crashing. I spend ages digging for the recovery file and it says Zero bytes on the file. I tried opening it but it doesn't work. PLEASE tell me there's a way to recover this.

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3 replies

Colin Holgate
Colin Holgate
Inspiring
September 23, 2019

The recovery folders that kglad mentioned can be written in a different way. If you're on Windows, paste this into File Explorer:

 

%LocalAppData%\Adobe\

 

then open the folder for Animate, en_US, Configuration. All being well there will be some recovery_ fla files in there.

 

For Mac, in Finder choose Go to Folder from the Go menu, and paste this in:

 

~/Library/Application Support/Adobe/

 

then again, go into the right Animate folder, en_US, Configuration.

    _keyframer
    Community Expert
    _keyframerCommunity Expert
    Community Expert
    September 23, 2019

    If the recovery files is 0 bytes then all may very well be lost. You said you spent "ages" on the animation - did you at any time save the file? Not trying to sound snarky, just doesn't sound like what typically happens. AnCC is pretty solid and dependable because it is always creating a recovery files while you are working.

    Animator and content creator for Animate CC
    mckj445
    mckj445Author
    Participant
    September 23, 2019
    Well, I don't remember actually saving it myself, I just remember constantly seeing the auto save pop up.
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 23, 2019
    you'll need to start over and again, periodically save your work with all programs using increasing version numbers.
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 23, 2019

      unless you disabled autoback up, check

       

      win: C:\Users\<username>\AppData\Local\Adobe\<animate version>\en_US\Configuration

      mac: Users/<username>/Application Support/Adobe/<animate/flash version>/en_US/Configuration/

       

       

      and periodically save your work with all programs using increasing version numbers.

      mckj445
      mckj445Author
      Participant
      September 23, 2019
      I've already found the recovery file, my problem is that the file is zero bytes, i wanna know if i can fix that.
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 23, 2019
      no.
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