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White screen in front of stage

New Here ,
Dec 08, 2019

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I updated my Animate to the newest version, and when I open one of my old files, the stage is behind of a white screen...

 

Animate.png

@kglad.

 

It's the way the new forum's 'lightbox' displays images, not how the user uploaded it.

If you click on the image to display the pop-up and then right-click that and open in new tab, you will see the full resolution.

 

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White screen in front of stage

New Here ,
Dec 08, 2019

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I updated my Animate to the newest version, and when I open one of my old files, the stage is behind of a white screen...

 

Animate.png

@kglad.

 

It's the way the new forum's 'lightbox' displays images, not how the user uploaded it.

If you click on the image to display the pop-up and then right-click that and open in new tab, you will see the full resolution.

 

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922

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Dec 08, 2019 0
Adobe Community Professional ,
Dec 09, 2019

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that image is too small.  can you upload a larger one?

and what do you see if you right click the white rectangle?

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Dec 09, 2019 0
Guide ,
Dec 09, 2019

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@kglad.

 

It's the way the new forum's 'lightbox' displays images, not how the user uploaded it.

If you click on the image to display the pop-up and then right-click that and open in new tab, you will see the full resolution.

 

- Nick: Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team - extensions for character animation

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Dec 09, 2019 0
Adobe Community Professional ,
Dec 09, 2019

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that's not very helpful of adobe.

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Dec 09, 2019 0
New Here ,
Apr 24, 2020

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I am currently having the same problem and I don't know what I should do. It is driving me crazy I just want to create 😞

 

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Apr 24, 2020 0
Guide ,
Apr 24, 2020

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Hey Megan,

 

My suggestion is to try and install the previous version 2019. There is a chance it may work.

It's strange but there have been plenty of posts about this issue and the devs are ignoring it completely.

 

You can, of course, try to update your OS and video drivers too.

 

- Nick: Character designer and animator, Flash user since 1998
Member of Flanimate Power Tools team - extensions for character animation

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Apr 24, 2020 0
Adobe Employee ,
Apr 24, 2020

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Hi,

Can you please check your Windows OS version meets the minimum system requirements https://helpx.adobe.com/in/animate/system-requirements.html. If your Windows OS version is lower than the minimum supported, can you please updgrade to one of the supported version and see if that helps?

 

Thanks!

Mohan

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Apr 24, 2020 0