• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Enhance Speech app is not working

Community Beginner ,
Mar 27, 2023 Mar 27, 2023

Copy link to clipboard

Copied

Enhance Speech seems to be down today. It has not been working for several hours. Nothing I upload is processing successfully. I have tried with about 8 different files in 4 different browers, and I have received the same error in almost every instance:

 

"The audio file is in a format we can't understand. Ensure the file is not corrupted or convert it to a standard wav or mp3 format to try again."

 

I have also received the more basic "Failed to process file for enhancement" notification twice now.


I have tried with both WAV files and MP3s. All of them have been mono. The WAVs were 16 bit 44.1 kHz. The MP3 was 320 kbps. There is nothing wrong with any of them. They all play fine in multiple audio players (VLC, WMP, iTunes) and import into Pro Tools with no issue.

If anyone else here notices the problem has been fixed, can you please reply to me? Thank you!


(Note: I am in Texas, USA. I am really hoping the problem is fixed soon, because this is a very bad start to my work week as a podcast producer! I have been a paying customer of the full Creative Cloud suite for many, many years. Enhance Speech has been a lifesaver since it came out, so today has been very tough with it not working. I would happily pay a bit more to Adobe every month to just have reliable access to Enhance Speech! ...and I'd pay even more for a version that would run locally without being connected to the internet!)

Bug Unresolved

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
New Here ,
Nov 25, 2023 Nov 25, 2023

Copy link to clipboard

Copied

LATEST

My oudio is not updated in failed

 

Votes

Translate

Translate

Report

Report
Resources