Character Animator Lagging During Recording

[neka27]

Hi guys,

I've been using Character Animator for four years without any issues, but lately, I've been experiencing a real problem. When I try to record puppet movements, the software lags terribly.

Here are my specs:

- Asus ProArt Studiobook
- Windows 11 version 22H2
- 13th Gen Intel Core i9-13980HX 2.20 GHz
- 64GB RAM
- NVIDIA RTX 3000 version 551.52 graphics card
- Character Animator version 24.2

During recording, it feels like the software is frozen, with movements capturing only once every five seconds. This lag only affects puppet and audios, not camera movements.

Oddly, when I'm not recording, everything runs smoothly.

I've tried these fixes:

- Reinstalling the graphics card driver
- Restarting my computer multiple times
- Compressing files
- Changing file locations
- Clearing the computer cache
- Reinstalling Character Animator
- Restarting project (with only puppet and audios)

None of these have worked. Even when I shared the project with a colleague, he faced the same issue.

Is this a software update problem, or have I missed something?

Thanks for any help.

[TheOriginalGC]

I've noticed this issue when using a bluetooth device during recording and playback. Are you using a headset and if so, what kind is it?

[neka27]

Actually, I was... But even without Bluetooth devices, I still have the same problem 😞

[neka27]

Still lagging 😞

[neka27]

Even the virtual assistance from Adobe can't help us. We're 2/3 into this situation and have been searching for anwsers since April. Can you please help us??

[TheOriginalGC]

Frankly, I'm stumped. Does this issue occur when using any other puppets? 

[neka27]

Yes, even with another puppets :(((

[marcob_07]

Hi, I'm having the same problem here. Working in a Glalaxy 4 ultra....didn't have it in a crap note I worked before. Can't find a solution....when setting the scene everything is right, but when I start to record, it lags terribly....

[neka27]

hey, we don't know what the problem was, I'm sorry about that 😕 We've finished our projects and stopped using the program since june... It was really unbearable. 

[Benjamin28517020aljv]

It is so darn infuriating. I had a lesser laptop and it worked fine i7 gtx3070. Now i9 4070 and it recording is basically unuseable. No answers anywhere on why.

[neka27]

OMG, I think you just found the subtlety. In my team, there are three of us using Character Animator, and one of us had no issues with the program (the only one with an i7 processor...). On our personal computers (i5 and i7), we have no problems either! we just checked the processor versions, and it matches: only the i9 processors have that issue!!!