pantone connect freezes

[Jamile5E5B]

Once you search for a color in Pantone Connect, switch back to working and then try to return to Pantone; it freezes the entire Pantone Connect space, preventing you from clicking anything or searching for another color.

[Kat Cortes]

I'm having the same issue! Pantone Connect freezes when I open another file. I can't pick, look up, or convert at all, it freezes the entire extension. I've been having to quit and restart Illustrator every single time it freezes. It's so frustrating. I've uninstalled and reinstalled the extension but no fix. Wondering if it's a bug or glitch? 

[Monika Gause]

It wouldn't be a surprise when older plugins do not work with newer versions.

You probably want to report this to Pantone as well.

[cobie]

I have the same problem, how can I solve it?