Media Encoder stuck on 'Ready' when encoding mxf files

[Laura24181386ed1z]

Frequently we are finding that Media Encoder is unable to encode when the source video is MXF. It never progresses from a ‘Ready’ status.

Steps to Reproduce:

• Create a new project in Premiere with the MXF loaded
• File -> Export -> Send to Media Encoder
• Go to ME
• Start  Queue
• Start button becomes a ‘Pause’ button
• The job stays in a ‘Ready’ status and does not encode (screenshot attached)

Tested using Premiere 23.6 & 24.0 and ME 23.6 & 24.0.2 on a VM with spec:

• Windows OS 11
• NVIDIA Tesla T4 16GB Graphics Card
• 28GB RAM
• AMD EPYC 7V12 4-core 2.65ghz CPU
• (also on laptop with much reduced spec)

The test was to encode as H.264 mp4 format, preset - match source. Changing encode options / presets doesn’t seem to have any effect.

I've attached the media info for an mxf file that we used to replicate.  

We found various community posts with a similar sounding problem but none of the fixes worked.

[eckiAMETeam]

Thank you for your feedback. Which version of AME do you use? Are you transcoding in AME or sending files from PPro or After Effects?

[Laura24181386ed1z]

Hi, 

Thanks for your reply.

We're sending files from Premiere Pro. Tested on AME version 23.6 & 24.0.2.

Laura

[eckiAMETeam]

Did you try the following standard recipes? –

Can you please try the following:

1. Make sure that versions of all apps match (required for DynamicLinkManager to work correctly).
2. Verify your own AntiVirus / GateKepper setup. If applicable, deactivate temporarily to verify.
3. Quit all DVA apps.
4. Use Activity Monitor / Task Manager to kill DynamicLinkManager if it still runs. (On Windows, you need to open the Details tab to see dynamiclingmanager.exe in TaskManager.)
5. Launch AME first.
6. Open & export the project again.

Please let me know if this workaround works for you.

[Laura24181386ed1z]

Hi,

We're tried these steps and are still facing the same issue. 

Laura

[eckiAMETeam]

So on Windows 11 would be to send MXF-based projects from Premiere Pro to AME and encode them to H.264 using H/W Acceleration, right?

Did you try Software only? Did you try to toggle "Import sequences natively"? Please LMK any outtcomes.

[Laura24181386ed1z]

That's right.

Can you confirm what you mean by software only?

We tried to toggle the import sequences natively option but it made no difference.

Lads

[Technical Director]

I am finding the same issue. Butr today after reading this postingn I decided to try some files other than .mxf. I used .mp4 and low and behold the issue I was having on my system went away. ME worked no problem

[eckiAMETeam]

In the Queue Panel, you can switch to "Mercury Playback Engine - Software Only" to switch off GPU acceleration.

[Laura24181386ed1z]

Hi, 

We have tried both with and without acceleration to no avail.

Thanks,

[eckiAMETeam]

I tested with MXF (from Sony FX9) on Windows 11 version 21H2 on a Surface Book3 (GeForceGTX 1600 Ti with Max-Q Design) using Adobe Premiere Pro 24.1.0.85 and Adobe Media Encoder 24.1.0.68. Seems to work fine here. Can you share an example of those MXFs that you are facing issue? I can private message you with instructions.

[Assaf Hermel]

I got the same problem with the MXF. for years I transcoded mxf with encoder, Now in the 2024/23 version it crush the encoder. the Premiere have reading problem of MXF and don't open projects with Mxf inside.

I really don't get it, How come that we in the 25 version of premiere and encoder and we got new problem from thing that work great before????

[Greg Bracco]

I recently upgraded the version of PP and ME to 24.1 and all is working now.