P: PS 26.11 Depth Blur Neural Filter: We've temporarily disabled this filter because of an error

[Bob at IndigoHealth]

In Photoshop 26.11 on Windows 11, the Depth Blur neural filter is broken. It refuses to do anything. It just puts up a message (at the top of the filter panel) saying the filter has been disabled due to an error.

I reverted to 26.10 and the filter works in that version.

[davidt25885364]

26.11 has killed the Lens Blur neural filter. On my Mac it stops with "Processing on device" bar half filled. This came in with Beta 26.11 and is still not working in Beta 27.0. It is no longer possible to create depth map masks.

[Wildlife_in_Pixels]

It seems to have killed off ALL neural filters, including Depth Blur, which is critical for creating depth maps.
If I roll back to 26.10, everything is back to working correctly.

Most of us prefer to have things that work, so come on Adobe, fix your stuff will you!

[Noel Orridge]

Hi, @davidt25885364. Thank you for reaching out! I'm sorry to hear about your issue with the Depth Blur Neural Filter. 

Here are a few things you can try to get them working better:

1) Clear Photoshop cache: Edit > Purge > All.

2) Reset your preferences: It is recommended that you back them up first. Please check out this HelpX article for steps and more information: Preferences in Photoshop

For known issues and workarounds please refer to this HelpX article: Neural Filters: Provide feedback to Adobe on Photoshop Neural Filters and see known issues

Thanks a bunch!

[davidt25885364]

Noel,

I am not the only person seeing that Lens Blur filter is not working - https://tonykuyper.wordpress.com/

I help test the TK9 panel and Tony asked me to check depth map issue when he hit problem on beta 26.12. I confirmed that there was issue and that underlying Lens Blur filter was the culprit. I reverted to 26.11 and then 26.10 and found issue came in with beta 26.11.

Tested on 26.10 just before updating to 26.11 and it worked, and then didn't work after the update.

I suggest you fire up Photoshop 26.11 and check for yourself.

So far no response to Adobe from the error report that Tony Kuyper submitted several weeks ago.

[SHP Photography]

I am having the same problem with the Neural filters, not just Depth Map. I have deleted them and re-downloaded but no change. I noticed that there were issues with Photoshop (beta) 26.11 are these a carry over bug from the beta?

[URock]

Same to me. The neural filters doesn't work anymore on 26.11

[Wildlife_in_Pixels]

Noel, that does NOT work!

[Ged_Traynor]

@Bob at IndigoHealth I'm seeing that as well in version 26.11

[Bob at IndigoHealth]

Please up-vote the post. One would hope that Adobe would prioritize fixing obvious bugs like this, but vote count is apparently part of the criteria for deciding what gets addressed.

[eduardoh23611243]

Al entrar a Neural filters y utilizar  el desenfoque de profundidad, la aplicacion se bloquea y deja de responder. La barra se progrso empieza a avnzar y se detiene.  PHOTOSHOP se bloquea y es necesario forzar salida para continuar.  Las otras aplicaviones de Neural Filters si estan funcionando. Lo mismo sucede con photoshop Beta 27.

Plataforma Mac0s 26, Photosop 2025 26.11

[Linns2]

Similarly on Mac Sequoia 15.6.1

[Linns2]

As well, the Neural Filters get stuck loading with the Spinning Wait Cursor (Beach Ball) and the program needs a force quit.

[Meprsty]

Same here, but with a following notification  - "We've temporarily disabled this filter because of an error."

Regular Photoshop version 26.11 (new update)  - same notification. 
Installing the previous regular version solved the issue.

So, it seems the problem is with the update?

[Bob at IndigoHealth]

> As well, the Neural Filters get stuck loading with the Spinning Wait Cursor (Beach Ball) and the program needs a force quit.

I've seen that problem also. But that's a different bug that deserves its own top-level post on this forum so it can be tracked and up-voted.

[artkeh]

Yes, it's not just Windows. Happening on MacOS, too, in version 26.11. Sequoia 15.6.1, same as someone else reported.

[kaleeko]

Everything was fine until recently. I’ve tried every step I could find online: deleted cache, uninstalled and reinstalled, updated drivers. Why is this happening? This as well as other neural filters aresome of the main components to my workflow. Please tell me this is fixable. This is terrible right now.Thanks in advance to anyone that can help.

[kglad]

ps question?

[creative explorer]

@eduardoh23611243 it's a known issue—The most reliable temporary fix is to revert to Photoshop version 26.10 (or whatever version worked for you previously) using the Creative Cloud desktop app. Or if you want you could try to uncheck the GPU (although, it would be slower!) Go to Photoshop > Settings (or Preferences) > Performance. In the "Graphics Processor Settings" section, click the Advanced Settings button. Try changing the Drawing Mode from Advanced to Normal or Basic. You can also try unchecking "Use Graphics Processor" entirely and restart Photoshop. If the filter now runs (albeit very slowly), it confirms a GPU conflict. You can then try updating or rolling back your macOS version to affect the graphics drivers.

[kaleeko]

Sooo Sorry forgot to add the program 🤦‍:male_sign: yes it's Photoshop, both beta and normal versions. 

[silk-m]

There are currently issues with Depth Blur in Photoshop 26.11.0 and 27.0.0 Beta.
It works in Photoshop 25.12.4, so please use that temporarily.

[kaleeko]

Thank you ! I will try that :), I was worried it could be an issue with my card. 

[digi_6751]

Noel,

I am not the only person seeing that Lens Blur filter is not working - https://tonykuyper.wordpress.com/

I help test the TK9 panel and Tony asked me to check depth map issue when he hit problem on beta 26.12. I confirmed that there was issue and that underlying Lens Blur filter was the culprit. I reverted to 26.11 and then 26.10 and found issue came in with beta 26.11.

Tested on 26.10 just before updating to 26.11 and it worked, and then didn't work after the update.

I suggest you fire up Photoshop 26.11 and check for yourself.

So far no response to Adobe from the error report that Tony Kuyper submitted several weeks ago.

By @davidt25885364

I have tested all methods but nothing is working....

[eduardoh23611243]

Muchas gracias por su respuesta,ya regrese a la version 26.10, Esto se
corregirá en versiones posteriores?

[Claire H.]

Hi @eduardoh23611243, let's try to figure out what is causing this issue. Have you tried any of the recommendations by @creative_explorer? If not, let's try those steps first. Second, to better help you with this issue, we would like a few more details. Could you please send your system information, a screen recording of the issue, and a numbered list of the exact steps required to replicate the issue? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here. Thanks! ^CH

[davidt25885364]

Claire, there are multiple reports for 26.11 breaking Lens Blur neural filter. See comments on 26.11 announcement post. Happens on both Windows and Mac. None of the suggestions other than going back to 26.10 have worked. I do wonder why Adobe don't just try for themselves.  Open 26.11, load image and click on Lens Blur neural filter, on a Mac it will hang half way through processing on local device as in screen shot. Still exists in latest beta of 27.0.