Uploading issue

[vladimir35488213wuj1]

Hello, I have the following issue. When I upload images to the "new" folder, sometimes after fully attributing them, the green circle does not appear underneath, and it stays red. This happens when the images have been stored in the "new" folder for some time, typically longer than two or three days. If I delete the image from the folder and re-upload it, then attribute it the same way, the green circle appears, and I can submit it for review. Is there a way to avoid the need to re-upload the images?

[daniellei4510]

I believe someone here had a similar issue. So let's say it's a bug. Why do you wait a couple of days before submitting the assets immediately after you have filled everything out properly and the button is green?

[vladimir35488213wuj1]

I am busy with many activities and sometimes I leave uploaded images up to when it is a good time for me to add keywords and titles. On top of it, it happens when part of the same set has been already done and is in "in review" folder. In this case I have to go back and analyze which images from the folder in my computer I have to upload again. It's very inconvenient.

[daniellei4510]

Fair enough. In any case, it sounds like a bug only you and one other (at least so far) are experiencing. It would be nice if the two of you could discover a common denominator (what operating system, what version, what browser, etc.). But unless the other contributor chimes in, I'm not sure how that could be arranged. Is it a server side issue? A local issue? Difficult to say. Are you using Photoshop? If it's a matter of finding the time to add keywords and titles, I'd do it this way:

When you can devote some time to it, open a file in Photoshop. Select File...File info... and under Description, add your title. Under Keywords, add your keywords. Save the file.

Repeat this until all the files you wish to submit are titled and keyworded within Photoshop. Submit them, and the information you entered should populate automatically under Title and Keywords after they are uploaded. You may have to rearrange the keywords in order of importance. Then submit your assets immediately for review.

[vladimir35488213wuj1]

Thank you! In another browser this situation is displayed the same way. It is clear that I will have to reckon with this bug until it is fixed. I do not see how to pass this information to the developers.

[daniellei4510]

Yes, I'm not sure where you'd report the bug you're experiencing other than here. By the way, about the process I use regarding the titles and keywords. All my assets need some degree of editing, so I make the titling and keywording within Photoshop just another step in the editing process. So when it's time to submit, all the painful work is basically done, other than adding a few more keywords suggested by the bot.

[vladimir35488213wuj1]

Thank you!

[EdSmirnoff]

I have the same issue.

[EdSmirnoff]

https://community.adobe.com/t5/stock-contributors-discussions/red-dot-quot-error-quot/td-p/11671402 same thing

[Jill_C]

Have you tried modifying the submission page for that image slightly? For instance,, click Yes for  Recognizable People or Property then change it back to No. that should change the color flag back to green. I normally upload a bunch of images in one batch, then work on titles and keywords for a handful each day and submit them right away. Thus, I'm never leaving them sitting around in mt "New" tab once the dot turns green and they're ready for submission.