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BC: login failure

Enthusiast ,
Nov 07, 2015 Nov 07, 2015

I am no longer able to login to my BC account.

All other site projects work, however the one I need to access

refuses the login.

THANK YOU.


PS: If it's "Business" ... it should work

Screen Shot 2015-11-07 at 16.06.32.png

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correct answers 1 Correct answer

Enthusiast , Nov 11, 2015 Nov 11, 2015

‌It works now. Seems like there was an issue because of deleting sites and adding them again to BC and assigning domain names too quickly. It needs some time until Muse and BC is in sync again.

The main domain and sub-domain via A-Record is in place and the login works again as expected.

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LEGEND ,
Nov 07, 2015 Nov 07, 2015

Move to Business Catalyst Forum for further support

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Adobe Employee ,
Nov 11, 2015 Nov 11, 2015

Yorh, please contact support for this one, they will need to look into this closer. Also, do mention the site's URL and the username you are trying to login with.

Kind regards,

Mihai

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Enthusiast ,
Nov 11, 2015 Nov 11, 2015

‌It works now. Seems like there was an issue because of deleting sites and adding them again to BC and assigning domain names too quickly. It needs some time until Muse and BC is in sync again.

The main domain and sub-domain via A-Record is in place and the login works again as expected.

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Adobe Employee ,
Nov 11, 2015 Nov 11, 2015
LATEST

Glad to hear it is working - thank you for the follow up.

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