How to get a customized e-mail after a web form submission?

Report · Mar 12, 2014

Dear all,

we need to achieve the following:

an e-mail generated from a user submitted content through a web form

in the e-mail we need the following customizations:

- from email (that shall be equal to the field USER EMAIL in the webform
- subject (shall be a string generated by the combination of the fields PRODUCT and SUBJECT)
- body (shall be the content of the field MESSAGE)

- the "to:" element shall be equal to an email that depends on the selection of the field PRODUCT where each product shall be associated with a corresponding e-mail

Anybody knows if it is possible to achieve this in BC?

Thanks

Franco

Report · Mar 12, 2014

Hi Franco,

With how Business Catalyst works, you can achieve the following scenario:

From e-mail will be a unique address setup within the workflow associated to the webform.

Reply-to will be the customer's e-mail, as entered in the form.

Subject will be: Default is: "Workflow Notification - The webform name" But you can customize this to contain just a system tag. Out of the available system tags, you can use "tag_worfklow name" which will output the name of the workflow assigned. Since you can have multiple workflows available, if you name each workflow as the respective product, than you can achieve your goal here, assuming the subject can take a fixed, generic form

Body will contain the field message but will also contain the rest of the form summary.

To will be a different contact or set of contacts, as you can actually trigger separate workflow based on user selection, as seen here:

http://helpx.adobe.com/tiness-catalyst/partner/create-workflow-notification.html#id_22857

Here's a small graphic to better explain the above: http://screencasteu.worldsecuresystems.com/AP/webforms_workflows.jpg

Kind Regards,

Alex

Report · Mar 12, 2014

Hi Alex,

thanks for your feedback, the only thing we do not understand is where we can see the following item

Reply-to will be the customer's e-mail, as entered in the form.

Thanks in advance for your reply

Franco

Report · Mar 12, 2014

Hi Franco,

Here's what happens when I hit reply to a workflow notification I received after filling in a basic webform:

http://prntscr.com/306coz

This is because our system marks the customer's e-mail (that he entered in the webform) as the "Reply-to" address, as seen here: http://prntscr.com/306dp2

This is an automated process.

So when a user submits a BC form, he needs to add his e-mail address in a mandatory field (let's assume he used john.smith@something.com). When you receive the associated workflow notification via e-mail, replying to that e-mail will send the message to the customer that submitted the webform (john.smith@something.com)

Kind Regards,

Alex

Report · Mar 12, 2014

Thanks Alex

we have now still 2 problems to be solved about that activity:

1. the e-mail body cannot be customised (as you wrote in your first reply), bu twe need to find a sort of workaround that allow the e-mail body to show to the notification receiver only the following details:

1 Name

2 Message (this is a custom field in the webform)

3 Work Phone Number

4 Company name

5 Province

And no other items

Would it be possible to create an instance of the Notification E-mail template where only those items are shown?
We see that there is only one E-mail notification template and if we change comething there all other notification templates are changed.

Is there a workaround to get the above result on a specific notification e-mail?

Thanks for any help on this.

Franco

Report · Mar 13, 2014

Hi Alex, we tried to reply to a workflow notification but Thunderbird in this case seems not to recognise the "reply to" instruction, see our screenshot.

In addition when we fill in the form at the URL http://www.qrtpro.it/prodotti/contatti-prodotto.html and check the "informativa" checkbox, when we are redirected to the thank you page we see the value "FALSE" after the checkbox label even if the checkbox have been selected. WHat could be the problem?

Report · Mar 18, 2014

Hi Franco,

Try re-inserting the form on the page, if it still doesn't work build an identical form and use it for a test, if it is succesfull analyze the codes of the two, maybe something was corrupted in the first. If still you are having issues, raise a case. Regarding the situation you described regarding reply-to, I'll have to double check this behavior on thunderbird. Meanwhile I'll reach out to you through a PM to check that specific notification as well.

Kind Regards,

Alex