Mac Mail not Retrieving Mail

[KLD-Kyle71]

I've recently transferred my site and mail to BC but I can't get Mac Mail to download the messages.

BC Webmail seems to be working, so I know the mail is getting through to the address, but its not being downloaded to my local computer.

The settings are simple enough and I believe I've put them in right. Mac Mail does not generate any errors when it asks for mail.

I'm running the latest Mac OS and mail software -

Any help is much appreciated!

Thanks

[mario_gudelj]

That's strange. Make sure that your port is set too 110 for POP and that SSL is not ticked. Your login details are the same as the webmail details and the server address is mail.your-domain.com.

Cheers,

-mario

[KLD-Kyle71]

Yes, both of those were set. Here are screenshots...

K.

[KLD-Kyle71]

Possibly related: I can access webmail when I log into BC, but if I use the same credentials at either mail.b.hostedemail.com/ or mail.kldesign.com I'm denied.

[mario_gudelj]

It might be the propagation issue. What happens if you replace it with mail.kldesign.com.cust.b.hostedemail.com? Did you redelegate your domain recently?

[KLD-Kyle71]

Yes it did get redelegated just this Friday - didn't think it would take this long to resolve... especially since the main domain is resolving correctly to the website.

No, replacing it with mail.kldesign.com.cust.b.hostedemail.com made no difference. No success.

[KLD-Kyle71]

I have staff that need access to webmail, but I sent their credentials in the email setup to their kldesign.com emails. So they can't open their emails, to get to the link, to set their password. Any way around this? Or does everyone need to set up temp gmail accounts to have the login credentials sent to?

[Mihai_Tica]

Hey, I sent you a PM, please drop me a message when you have the chance.