Paypal redirect error - redirect ok for checkout but not for pay later invoices

[Guest]

Has anyone had success in people paying paypal after an order?

We have paypal set up perfectly for checkout. Customer pay then they come back to our website and see they have paid.

But if the customer gets an order and then logs in online to pay it (e.g http://bit.ly/Uc85R5), Paypal will take them to their payment page, take the payment but when it takes them back to our site an error message comes up:

ERROR: An unknown error occurred. This is most likely due to the merchant profile not being set up correctly. Please contact your system administrator for help.

The payment works though, it's just the redirect page confirming their payment. I think the reason for the error is something to do with the code.

https://ourwebsite.worldsecuresystems.com/PaymentProcess.aspx?paypal=success&tx=2D355607H4466902T&st...

All paypal settings are fine and as per business catalyst knowledge base.

- The only thing I can think to do is create an item called "Payment" and send the customers the Payment link to pay for their order - ie adding the payment item to a new cart and checking out like that. Any advice?

Best,

DD

[Min Park]

@Dandy,

As Liam and Sidney stated, this discussion was originally regarding use of the Paypal standard with standalone webform payment collection so you may contact support team if the problem still occurs on shop layout (product -> cart -> purchase)

[Min Park]

Back to initial enquiry, it would be great for us if  BC development team give us just rough information on new features being implemented.

Say "Paypal standard on standalone webform" is at  considered as "to be implemeneted" then you can at least let us know it's "being considered" because at this stage we don't know whether each request is being considered or disregarded.

In addition to Simon's word, small business or individuals like us try to stick to one platform (BC here) and some time it's hard to manage jobs. We dropped quite few BC websites and chose other eCommerce platform for because of BC's lack of basic function (I still think BC is a great platform and that's why we stick to it but some time it still doesn't make sense to be honest)

For instance, a customer wanted forum functionality on BC for their staff communication & project sharing. It's there but it's not usable. It's too out dated, reply function doesn't make sense and forum editor is hopeless. I've contacted BC support over few months and every time I get told that "it's been added to feature request." Now I have no word to tell my client other than "Impossible" so we planning to move the entire BC website to some other. It's quite big loss for us, the client and BC as well. I hope the "wishlist" comes back (not as anybody can add them but somehow as a "feature request" status board ?)

Anyway, these days a lot of people come to us requesting modern & simple purchasing style but it cannot be done via the shop layout so I guess this might need to be answered soon. Otherwise we need to move (in Australia) to Payflow. Set up fee is $300 and there's $45 monthly fee as well, why so different from US free PayFlow account? this is Australia   then we will need to cancel current payment gateway plan and maybe existing merchant account as well, what a pain it could be !

[Liam Dilley]

With the infustructure work being done this year and not much on the BC side of things for a while, Maybe at the end of the year but more likely not till next year.

[Todd H&M]

I'm all for bringing back the 'wishlist' so that feature request are logged and viewed by BC partners. I understand that BC itself can't give us exact dates on when a feature would be coming but they could at least show us what they see as a priority on the list. The old wish list seem like a good way to do this.

[kenkaiser]

I'm having the same issue the client that the payment is successful however they fail to return to the site

here's the screenshot   http://cbo.d.pr/3GNL