shopping cart becoming empty on order registration page

[Devang1234]

Hi,

Facing a critical problem with no response from Adobe since 4 days. In the meantime I have customers placing an order online, going all the way up to registration and payment page and paying successfully but BC only sends a new customer registration workflow notification.

Looking deeper I found out that the shopping cart becomes empty when the request is passed on to worldsecuresystems for capturing the billing and shipping information.

Please guide.

This problem happened with 2 customers in a span of few days. Screenshot is available here where I am on the billing information page but shopping cart is empty .http://www.fitnessandfairies.com/screenshot.png

Thanks in advance.

Dev

[Liam Dilley]

Is the shopping cart the BC tag and not unomodified?

[Devang1234]

Hi Liam,

The code ages ago was

            <td colspan="2" align="right" valign="bottom" style="height: 60px;">{tag_buybutton,<img src="/assets/images/button-checkout.png" id="button-checkout" width="116" height="37" alt="Checkout" />}</td>

which we modified recently to

            <td colspan="6"><!--{tag_getquotebutton,<img src="/assets/images/button-update-cart.png" id="button-update-cart" width="175" height="31" alt="Update Cart" />}--> {tag_buybutton,<img src="/assets/images/button-checkout.png" id="button-checkout" width="116" height="37" alt="Checkout" />}<a href="http://fitnessandfairies.com"><img src="/assets/images/button-continue-shopping.png" width="163" height="31" alt="Continue Shopping" id="button-continue-shopping" /></a>

            <div class="clear"></div>

            </td>

Am I doing anything out of order here ?

Cheers,

Dev