P: Camera Raw "Settings" resetting with each update

[michelegranja]

I apologize if this has been asked before but it's tough wording to find in search and I may not even be using the right terms. 

So anyway, with the last handful of updates, all my "interface/layout" settings in Camera Raw have been resetting on my Silicon MacBook (but NOT on my Intel iMac). It all goes back to default... favorites are gone (profiles AND presets), vertical is horizontal again, it's back to light gray, custom panel order is reset... seems trivial (and is certainly less of a hassle than all the issue the program was putting me through a couple years back) but it is a huge time-suck and I can't figure out why it is happening on one and not the other... which also makes me feel like there may be a fix. Anyone have any insight?

BOTH MACHINES : Version 17.5.0.2318

MACHINE WITH ISSUE : 2024 MacBook Air, 15-inch, M3, 16 GB, Sequoia 15.6.1

MACHINE NOT HAVING ISSUE : 2020 Retina 5K iMac, 27-inch, 3.6 GHz 10-Core Intel Core i9, AMD Radeon Pro 5700 8 GB, 32 GB 2667 MHz DDR4, Sequoia 15.6.1

[Marco Basile Images]

I am also having the same issue on a Macbook Pro. I was hoping the bug would be fixed, but there have three updates for Camera Raw since it started and no fixes yet. Any ideas?

[tikastor]

Same issue here. It's like the 5th time this month ACR resets to default, like it's a fresh installation. Issue was present in previous version of ACR.
Windows 11 24H2
Bridge 15.1.1.729
Camera Raw 17.5.0.2318

[ivank11134774]

Same here. Very annoying. Did not happen to me before version 17 though.

[kevin_todora]

I'm having same issue on my macbook pro 2024 i carry with me and my M1 mac studio in office. really annoying. happens a couple of times a week and has been for a while now. I don't see anything that is triggering it. same version of Camera Raw as you. 

[michelegranja]

Dear lord, now it happened on my desktop whoch has remained unchanged during every ither update. This is MADNESS.

[BrandonJacksonPhoto]

Same here on Windows 11. 3rd time this has happened on updates. 

[michelegranja]

I’m ready to lose my mind - THERE WASN'T EVEN AN UPDATE TODAY - i sinply saved abd closed cause i was going upstairs to shower. I just cane back abd reopened on my iMac and ALL OF THE SETTINGS I FIXED YESTERDAY ARE BACK TO DEFAULT.

[Rikk Flohr: Photography]

The Camera Raw team has been unable to replicate so far and needs your help.

When you open Camera Raw and find that your preferences have been reset to default, please leave Camera Raw open and then collect the logs. Provide them to us for review. 

Logs are located in: 

Mac: /Users/yourusername/Library/Application Support/Adobe/CameraRaw/logs
Win: /Users/ yourusername/AppData/roaming/Adobe/CameraRaw/logs

If there are multiple logs, you can zip them together. When you have a set of logs for us to review, post back in this thread, and I will contact you by direct message to obtain a link to download them from your file-sharing service.

Thank you for your patience. 

[michelegranja]

Will the logs still be valid if I've already re-fixed my settings? I haven't closed it because I’m afraid to but I can’t Work with that default nonsense.

[Rikk Flohr: Photography]

@michelegranja 

If you haven't closed CR, then yes. If you've worked a lot since you opened CR, they could be quite large.

[michelegranja]

I have no CameraRawLogs folder, mine is CameraRaw >Logs and the  attached screenshot is the contents of the Logs folder. What exactly do I need to copy for you?

@Rikk Flohr: Photography 

[michelegranja]

GOOD NEWS, @Rikk Flohr: Photography (I jest). The program just started giving me weird black screens (screenshot), so I exported to xmp to be safe, clicked Done to close, closed out the program completely and reopened it and what do you know - RESET. NOT EVEN 7 HOURS AND ZERO UPDATES LATER. So I have fresh Logs for you (although not CameraRawLogs folder... it is CameraRaw > Logs). Let me know how I can get them to you ASAP. I can't have Adobe wrecking my workflow like this... they've already taken enough years off of my life. 

[Rikk Flohr: Photography]

Select all and zip them into a single file.

Post them on a file sharing site (Dropbox or similar)

Direct message me the link.

(Sorry about the typo /logs is correct. I have updated my original post)

[Rikk Flohr: Photography]

One additional question: Does this happen only when accessing Camera Raw from Adobe Bridge?

[michelegranja]

@Rikk Flohr: Photography 

In my case, it has only happened when NOT accessing through Bridge... because i dont use Bridge. (And I’m not interested in being told that the only fix is to use Bridge, since that's not something I've ever done and therefore not something that can be blamed for the new issue.)

[kevin_todora]

The last time it happend to me was when I opened raw files in Bridge.  

[michelegranja]

Last night after it reset on me for the second time in the same day, I installed the update that had popped up within the last hour or so and it did NOT reset when I opened the program back up after the update.

[ivank11134774]

To me it happens when I open a RAW file from Photoshop (Windows 11). I did not encounter this reset for a couple of weeks. When it happens next time, will collect log files for you. Thanks.

[Rikk Flohr: Photography]

@michelegranja  I grabbed the two latest logs you've posted - thank you!

[Rikk Flohr: Photography]

Thank you to those who've sent log files. The Dev team is grateful.

The next request from them is to obtain a list of the types of changes being reverted.  I am advised that the more complete the list, the better. Can you give us some additional detail about your experience?

Withdrawn - we no longer need to collect logs as we now have a reproducible case in-house. 

[michelegranja]

Should we just reply with that information here or by private message?

@Rikk Flohr: Photography 

[Rikk Flohr: Photography]

@michelegranja 

Here, the team won't see it if you send it privately. 

[kevin_todora]

When this issue occurs, Camera Raw behaves as if it has just been freshly installed or updated. The “Welcome to Camera Raw” splash screen appears, showing the latest features with “Learn More” and “Get Started” buttons. (I included a screenshot of this when I sent the logs.) My preferences are also reset — the Color Space reverts from my usual Adobe RGB to Display P3, the Filmstrip Orientation switches from Vertical to Horizontal, and in the Save Options dialog my export setting changes from TIFF to DNG. These appear to be the default settings, though I’m not completely certain. Normally, I work in Adobe RGB with a vertical filmstrip and export files as TIFFs directly from the “Save Options” window, so it’s easy to notice when these reset.

[ivank11134774]

ACR starts with the Welcome screen, all setting reset to default. I have assigned profiles to each specific camera (color saturation, vibrance, details), all gone. As well as color space, workflow, file handling, performance, just everything. In addition, for masking, brush sizes, flow and opacity, as well as "reset sliders automatically" - everything resets to default settings which I just never use opening RAW files.

[rodh77908980]

I am having the same issue. I reverts the color space to Display P3. I have to readd the camera profiles. It does this at least once a day.