P: Incorrect default color rendering on HEIC files (iOS and Android Captures)

[henbr]

LrC Version 11.3

Os Windows 10 21H2

Problem:

Panoramas shot on iPhone 13pro and imported in Lightroom Classic in heic-Format.

When opened in the develop-module,  the colors are changing completely without touching any button. This also happens when a heic-pano is exported to jpg from the library-module right after import. The attached picture shows the original and the exported jpg.

[johnrellis]

If you upload a sample HEIC to Dropbox or similar and post the sharing link here, we can most effectively help troubleshoot the problem (rather than play 20 questions).

[henbr]

Dear John,

Here you will find an unedited panorama saved as heic. When opened and edites in LrC 11.2, everything works fine. In LrC 11.3 the colords will look weird as soon as development happens, no matter if anything is changed or just en export to jpg is performed.

I retunred to Version 11.2 for the moment so I am not able to reproduce the error right now, but I will try on MacOS tomorrow.

https://www.dropbox.com/s/bk7p6tbsz37gof3/20220404_082837026_iOS.heic?dl=0 

Thanks

Henning

[hitzestau]

I experience a terrible color shift in Lightroom Classic since the latest update. I hope you can help me.

Adobe Lightroom Classic 11.3
Camera Raw 14.3

All .heic images taken with a Samsung S22 Ultra are affected. For newly imported images, it builds the previews with the color shift and exports them the same way (see attached files).

Images taken a couple of days ago have a correct looking preview, but the export also delivers the same color shift.

In macOS Finder and in Apple Photos and on the smartphone itself, all .heic look perfectly fine. heic-images taken with an iPhone 11 Pro are not affected from this.

Do you know of an issue relating maybe to Samsung Camera App, heic and Lightroom?

[Hira24057960fwwg]

Hello

I've been using your app since 2 years on my phone.. and I loved it. But today when I add my pictures it's way too bright .. i don't know why. It never happened.

I tried too edit but still it's still very bright..  I am sending you both pictures.

You can see one picture is from my cell phone .. its normal .. and when I want to add this picture on lightroom it's way too bright.

I've again installed but no luck.

Please help me out. 

Thankyou.

[johnrellis]

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

I see the problem with LR 11.3 too -- it doesn't occur in LR 10.4, PS 23.3.0, Mac Preview (all Mac OS 11.6.2), or Windows 10 Photos.

LR 11.3:

LR 10.4:

PS 23.3.0:

Mac Preview:

Windows 10 Photos:

[johnrellis]

Moderators, @Rikk Flohr: Photography, please move to Bugs -- I'm seeing the same symptoms as @henbr.

[Rikk Flohr: Photography]

John, 

I am not seeing this on my Win 10 21H2 with iPhone 11 Pro Max HEIC Pano. Can you or the original poster supply a sample for me?

[henbr]

Rikk,

you will find a dropbox-link in my first reply to John.

Henning

[Rikk Flohr: Photography]

Great - Thank you!

It looks like this isn't a Lightroom bug but rather a bug in the rendering of the Camera Raw engine. (Camera Raw fails on the file too.) I will be moving this post to the Camera Raw Bugs forum and logging a bug there. 

Thanks for the help!

[Rikk Flohr: Photography]

Setting status to Acknowledged and adding bug number

[Rikk Flohr: Photography]

Please hit the upvote button if you are experiencing

[henbr]

Dear Rikk,

if it is an error in Camera Raw, why did it help returning to version 11.2 of LrC? Camera Raw is still 14.3 on my system. Or does LrC come with it's own Camera Raw?

[johnrellis]

"Or does LrC come with it's own Camera Raw?"

LR has its own copy of Camera Raw built-in.

[Cute24065190tvdz]

Hello

I have the same problem as you. My added photos are like in red-pink colors. Even if I try to edit the image, it's still red-pink and as you said too bright. 

I have already removed and installed this application 2 times. I created a new account, but nothing helps.

Please let me know if you can solve this problem or if the developers will answer you.

Thank you. 

[Rikk Flohr: Photography]

At this time HEIC files from Android Devices are not supported.  Please see: https://helpx.adobe.com/be_en/lightroom-cc/kb/heic-files-support.html 

[hitzestau]

Thanks for your answer. You say, Heic-files from Android Devices are not supported. But why did I have no problems with my heic-files until this week? I have been importing and exporting heic-files taken with the S22 Ultra since the beginning of March.

The problems I described above only started this week. So I do not unterstand your claim, that heic from Android wasn´t supported. 

Can you please clarify this for me? Thanks.

[Rikk Flohr: Photography]

It means exactly what it says - Android HEIC are not supported at this time. They may work or they may not work but there is no official support for this file. 

[Aurora24068999lzbi]

I'm having the exact same problem! 😩

Is there anyone that can help? 

[hitzestau]

In the link you provided, I cannot find any information, that heic from Android devices is not supported.

[Rikk Flohr: Photography]

The very first section:

"

Background information

Although modern camera devices provide the capability to capture HEIF/.heic photos and HEVC (H.265) videos, Lightroom and Camera raw support only HEIF/.heic files created with iOS devices."

[Linda24070766n9uo]

I'm the same. Is it something to do with a software upgrade on the androids? There was an enhancement to the Samsung picture editor.... maybe they are discouraging a 3rd party app? I had stunning photos, now I can't achieve results in Lightroom.... completely overexposed in almost a fluorescent level.

Adobe, please assist 🙏 

[Victoria Bampton LR Queen]

What file format are the photos? And which Samsung devices are you all using?

Do you see the same issue with photos that were already imported, or just new ones? If it's just new ones, what happens if you add a photo from your gallery that you shot some time ago?

[Victoria Bampton LR Queen]

Possibly related to this thread: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lr-not-rendering-s22-ultr...

[Cute24065190tvdz]

Hello again

I'm using a Samsung Galaxy A70. This problem applies to both new photos and old ones.

[Valentina24124801omzr]

Ciao,

Ho notato che oggi quando carico le foro me le importa super luminose. Ho un samsung s21 plus..cosa posso fare??