AI Selection model cannot be loaded

[Mister_M3780]

Hi everyone,

I'm using Photoshop and ACR with my Microsoft Surface Pro (2017) with 8GB RAM. But everytime, when I want to use the subject selection tool in ACR, I get an error pop-up, which says "An error occured: The AI selection model cannot be loaded". Is this due to the lack of enough RAM? The minimum requirements are met by the Microsoft Surface. The problem is also existent in the latest version of ACR.

Attached you can find the system info file from Photoshop.

Thanks in advance and best regards,

Jens

[thedigitaldog]

Try resetting your ACR preferences, better?
Hold down the Command key and select Photoshop > Preferences > Camera Raw (MacOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"

[Mister_M3780]

Hi and thanks for your quick answer.

I tried to reset the preferences and also updated the GPU (Intel HD 620) to the latest driver version.

Unfortunately the error still occurs.

Best regards