A version of the Adobe Camera Raw (ACR) plugin is always installed by default when you install Photoshop. The exact version of ACR which ships with Photoshop depends on which version of Photoshop you are installing.

Perhaps the updated Camera Raw plugin required to support the CR2 files from your camera was not installed? All updates have to be installed separately.

I have the same issue right now. Photoshop and Bridge cant open CR2 files although Adobe Creative App says the Camera Raw plugin is installed. See attached pic (sorry for Czech language):

Sahil.Chawla

Adobe Employee

Hi Tom,

Sorry to hear that you're not able to open CR2 files in Photoshop, could you please let us know what camera model you're using?

Also, have you tried reinstalling the camera raw plugin and see if it helps? Camera Raw plug-in installer

Regards,
Sahil

T

tkingo6Author

Participant

The images in question were taken with a 5D MkII (which was modified in 2010 for use in astronomical images). I reinstalled the ACR plugin. No joy. I get this error message:

Could not complete your request because Photoshop does not recognize this type of file.