Participant

Question

Cannot update Camera Raw from 6.7 to 7.1

Forum|Forum|13 years ago
May 30, 2012
3 replies
38245 views

When I try to update Camera Raw from 6.7 to 7.1, from the 7.1 setup file I downloaded, I get the error:

"Update failed

Updates could not be applied

This patch is not applicable for you. Please check for updates from the help menu in your product to see a list of latest updates available."

If I go to help in Photoshop CS5 and click on updates, it says that all of my programs are up to date, but Camera Raw is still 6.7. It absolutely refuses to update to 7.1

I just traded in my Nikon D3100 for a Nikon D3200 and 6.7 does not support it, but 7.1 does, so I REALLY need it to upgrade because I like to shoot in RAW.

Please help????

This topic has been closed for replies.

Victoria Bampton LR Queen

Community Expert

Let's keep this on topic please. There's no need for personal comments. (And I'm replying to the original post in order not to single anyone out).

Victoria - The Lightroom Queen

B

Bobr267

Participant

You can open the RAW files from a D3200 in the latest ViewNX2 which is free from Nikon.

M

MPpulido

Participating Frequently

I am still dealing with the DNG converter, thanks Adobe for the converter, but no thanks at all for don't suppor CS5.5, I think I lose a lot of money in your products, I cannot open my RAW (without workarrounds) files with your software, especifically CS5.5 photoshop exended.

You know camera raw is a great plugin and you are forcing us to upgrade in order to have the version 7.1

Why you dont sale Camera Raw as an independent product? mmm.... maybe I know.

Marco

PD. my recomendation, if you are a CS6 customer, be aware than maybe your next camera will be supported only in CS7, and you have to pay the updrage, if you are planing to upgrade your camera don't buy CS6 wait until CS7.

Noel Carboni

Legend

Marco, you have paid for an upgrade to a new camera that became available after the previous version of the Adobe software was released.

Why is it difficult to think that you need to pay for new software that became available after the camera came out to support it?

Sure, it would be nice if Adobe was kind to existing users, but since they don't really face customers going to the (non-existent) competition, they can clearly make more money selling you new software.

But it's not all bad - don't look now but there ARE some very nice new features and enhanced image quality in the new version that alone make it worth paying for.

-Noel

MichaelKazlow

Legend

I just traded in my Nikon D3100 for a Nikon D3200 and 6.7 does not support it, but 7.1 does, so I REALLY need it to upgrade because I like to shoot in RAW.

Yes. You need to upgrade. Upgraded hardware frequently causes people to purchase updated software. Just like updated software frequently causes people to purchase updated hardware. There is a price to be paid for owning the latest and greatest.

S

Sharity84078Author

Participant

Ok, so I have to pay to upgrade from 6.7 to 7.1? Seriously? Do you know how much? Geez, I just bought CS5 not too long ago now I have to pay to get an update to Camera Raw, really?

M

MPpulido

Participating Frequently

Regardless of the flags, the fact is that backwards compatibility testing and offering official "support" is different than the plug-in "maybe working" in CS5...for example there is no longer a 32-bit version of Photoshop CS6 for Mac. Bridge is now also 64-bit. So, Mac Camera Raw 7.x is a 64-bit only binary. Are you suggesting that letting ACR 7 work in the CS5 32-bit Mac binary is a simple recompile?

Face it, the Adobe policy is based upon technical issues of backwards compatibility as well as not giving away new features and functions for nothing. Could ACR 6.x keep getting new cameras added? Yes, but then it's a branch in the code that substantially complicates the development. The policy of only offering free updates to currently shipping software is a pretty long standing policy since the begining of Camera Raw in Photoshop 7 in 2003–almost a decade.

And again the root cause of the problem users of older software buying new cameras and not getting support could be resolved by the camera makers adopting a standard like DNG. And again Adobe offers a free (as in no cost but downloading) DNG Converter solution for people with new cameras an old software. It's either that or upgrade to the most recent version of Photoshop.

Let's see, photographhers are happy to spend money on new cameras but hate spending money on software upgrades...do you not see the disconnect there? Penny wise, pound foolish.

"photographhers are happy to spend money on new cameras but hate spending money on software upgrades" That is not the point.

Suppose I am not a photographer I am an enthusiastic graphic designer NOT A PRO.

I was so excited about CS6 features and decided the today to buy CS6 Production Premium for 1,899 USD.

My computer is ok and meets all the requirements, but this December for holidays I decide give me a huge present a supercomputer, in order to enjoy more my Adobe products.

I unpacked, installed, patched etc, and now I am ready to install my adobe products, but surprise Adobe products don’t install because the only operating system supported was the previous one and not only that, my new processors are not supported either.

Adobe decides to support my new software and my new hardware in the new CS7 (just for 400 USD more), because my obsolete and OLD software CS6 is not supported more. Just few months after, how do you feel happy?

Worts, if you dont want to upgrade and pay them because they force you, then you cannot use your CS6 software with your new hardware at all, the other option is a workarround with a converter working in you old platform and you lose the capabilities of you hw.

It is not a money issue it is a support issue.

What do you think if similar situation happens with your car, your operating system, etc. I think 5 years should be the cycle life of a product at least.

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