Participant

Question

Cannot update Camera Raw from 6.7 to 7.1

Forum|Forum|13 years ago
May 30, 2012
3 replies
38287 views

When I try to update Camera Raw from 6.7 to 7.1, from the 7.1 setup file I downloaded, I get the error:

"Update failed

Updates could not be applied

This patch is not applicable for you. Please check for updates from the help menu in your product to see a list of latest updates available."

If I go to help in Photoshop CS5 and click on updates, it says that all of my programs are up to date, but Camera Raw is still 6.7. It absolutely refuses to update to 7.1

I just traded in my Nikon D3100 for a Nikon D3200 and 6.7 does not support it, but 7.1 does, so I REALLY need it to upgrade because I like to shoot in RAW.

Please help????

This topic has been closed for replies.

Victoria Bampton LR Queen

Community Expert

Let's keep this on topic please. There's no need for personal comments. (And I'm replying to the original post in order not to single anyone out).

Victoria - The Lightroom Queen

B

Bobr267

Participant

You can open the RAW files from a D3200 in the latest ViewNX2 which is free from Nikon.

M

MPpulido

Participating Frequently

I am still dealing with the DNG converter, thanks Adobe for the converter, but no thanks at all for don't suppor CS5.5, I think I lose a lot of money in your products, I cannot open my RAW (without workarrounds) files with your software, especifically CS5.5 photoshop exended.

You know camera raw is a great plugin and you are forcing us to upgrade in order to have the version 7.1

Why you dont sale Camera Raw as an independent product? mmm.... maybe I know.

Marco

PD. my recomendation, if you are a CS6 customer, be aware than maybe your next camera will be supported only in CS7, and you have to pay the updrage, if you are planing to upgrade your camera don't buy CS6 wait until CS7.

J

Jeff Schewe

Participating Frequently

Well, Carboni, thanks for the prompt.....and you're right it does not hurt to think so please; practice what you preach.

My point about certain tools holds true and what do you know - "Contact Sheet" is back on CS6, amazing!! I notice you didn't choose to "think" about this point but Adobe have, WOW!!

Why is it so painful to you to merely admit that it was unnecessary for Adobe to remove this feature in the first place?

Surely a bit of honesty wouldn't hurt, would it?

Recently I bought a new Canon Camera and the Raw files wouldn't open in either CS4 or Lightroom ( I expected this) so got upgrades ........no problem until I realised that these are not compatible with something called "Snow Leopard"

As well as my my Mac Pro I have an I Mac which is another cat - LION. "So", I ask the expert, "I'll put LION on my Mac Pro?" "No" he says, "you need to get MOUNTAIN LION!" FFS, how many bloody cats are there?

Passing the Apple Store a few days later I chatted to a friendly "genius" who assured me that I could do this on line via "App Store" but I'd first need to get the latest version of "SNOW LEOPARD".

Back home I realise that there is no "App store" on my Mac Pro 10.5.8 and that the OS upgrades for SNOW LEOPARD start at 6.1 and I need 6.0!

I need MOUNTAIN LION but cannot do this without first upgrading SNOW LEOPARD to a cat inbetween but I have to do this in stages and one of the upgrades necessary is not available.

Naturally I'm now losing the will to live .....all I want to do is get the benefit of the improved software and higher spec camera on my hugely powerful Mac Pro which is not even five years old.

There is probably a way through this irritating mess but as a consumer why shouldn't I expect that something that cost several thousand pounds wont become virtually useless after I get home from a long holiday?

Additionally, why shouldn't the consumer expect to be able to easily upgrade a machine which was sold with the promise that this was one of its USP's?

Of course, all these upgrades promise "awesome new features" "greater stability" etc. etc. but the average consumer is not aided as much by all these new features as you imagine.

If upgrading causes as much problems as I have encountered and all within such a short period surely even somebody as obtuse as yourself might realise that "upgrades" and "compatibility" is primarily designed to justify the outlay......and not to make our lives easier.

I'm not a luddite, I have benefitted as much as anyone from the switch away from analogue but some of the changes over encoding and software features are frankly just a marketing ploy.

We buy, we upgrade, we play around, we get used to what we know....we go on a sabbatical, lovely. We get home get a new bit of kit and everything you knew kicks up stink....followed by days of wasted effort and frustration.......so you buy, upgrade, download,

listen to geeks - even they aren't up to speed with the changes - and after an exhausting labyrinthine journey (that isn't over yet) somebody gives me a lecture on pricing policy. Give over.

Just how cheap do you think my time is?

cromwell99 wrote:
I'm not a luddite, I have benefitted as much as anyone from the switch away from analogue but some of the changes over encoding and software features are frankly just a marketing ploy.

Actually, you are...you are still using OS X 10.5 Leopard which was released in Oct 2017 on a 5 year old Mac Pro. You didn't upgrade to Snow Leopard (your choice) and now you are totally out of the OS X loop (again, your choice). You now go buy a brand new camera and are shocked the rest of the Mac community has left you behind.

Your MacPro has been parked at 10.5 (aside from the 10.5.x updates) and now you want to upgrade your applications–that require a more modern OS and there's no easy way of doing that. Apple has fundamentally changed their OS delivery system (while you weren't paying attention I guess). The way to get either Lion or Mountain Lion is via the Apple App Store–which didn't exist until 10.6.8-which you can't "buy" any longer. Apple isn't selling Snow Leopard any more.

I understand this doesn't please you...but lashing out at Adobe will do you no good. LR4 and Photoshop CS6 require 10.6.8 or above. None of this was "secret"...(although the Lion + delivery system was a surprise to some who weren't paying attention).

Your only option is to try to find a 10.6.x installer (prolly 10.6.3), update to 10.6.8 to get the App Store and go to Mountain Lion (you could hover at 10.6.8 for a while since that's all that is required for CS6 and LR4). You can't even buy Lion any longer...

Yeah, it sucks to be in your position...but the person responsible for your position is you. You really should stay up to date on your OS and applications or at least no older than one version back. Otherwise you'll end up in the same position in the future.

Good luck fixing your mess (I actually mean that).

MichaelKazlow

Legend

I just traded in my Nikon D3100 for a Nikon D3200 and 6.7 does not support it, but 7.1 does, so I REALLY need it to upgrade because I like to shoot in RAW.

Yes. You need to upgrade. Upgraded hardware frequently causes people to purchase updated software. Just like updated software frequently causes people to purchase updated hardware. There is a price to be paid for owning the latest and greatest.

S

Sharity84078Author

Participant

Ok, so I have to pay to upgrade from 6.7 to 7.1? Seriously? Do you know how much? Geez, I just bought CS5 not too long ago now I have to pay to get an update to Camera Raw, really?

Jeffrey_A_Wright

Legend

Moving this discussion to the Adobe Camera RAW forum. You may want to look into converting your RAW images to DNG files. You can then open the DNG files in older software.

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