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BenjyvC
Known Participant
November 26, 2016
Answered

DNG Converter not seeing ARW files

  • November 26, 2016
  • 3 replies
  • 14628 views

I downloaded DNG Converter 9.1.0.441, clicked "Select Folder" then clicked the source folder containing ARW files. I wasn't sure about how to set compatibility prefs for the appropriate version of Camera Raw for my version of Lightroom 4.4, but began with Camera Raw 4.1, then to 4.6, though neither made a difference. An error message pops up, "The source folder does not contain an supported camera raw files". I believe my version of DNG Converter is up to date, the ARWs come from a new Sony AR7ii body, so what could it be? Thanks.

This topic has been closed for replies.
Correct answer JP Hess

You need DNG converter 9.1.1 or newer. You set the compatibility level in the DNG converter to match the version of camera raw you are using.

3 replies

JP Hess
JP Hess
Inspiring
February 25, 2020

What operating system are you using on the tower computer? I don't know of any reason why the DNG converter wouldn't work on that computer. And I don't know of any reason why the DNG files would not work with Photoshop CS6 on the computer. Are you using Bridge as part of your workflow on the tower computer? Will the DNG files display in Bridge?

JP Hess
JP Hess
Inspiring
November 27, 2016

The most common cause of this problem is that people don't just choose the folder, they open the folder in the file browser  from within the DNG converter. That won't work. You have to choose the FOLDER that contains the raw files, but don't open it. If you open the folder you will get the message that you are seeing.

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    BenjyvCAuthor
    Known Participant
    November 27, 2016

    I did read a post along those lines, was clear about that point. I've not been opening the folder, simply selecting a folder and get the error. I'm aware of the question of compatibility between the DNG Converter version and the file version of the camera. I just got this Sony A7Rii body, so I'm wondering what version files it's writing. How to check that. I got info on an ARW, but doesn't show the version number, just other metadata.

    ssprengel
    ssprengel
    Inspiring
    February 24, 2020

    Jim, I hope you are still out there. I've been struggling with this as well having just bought a new Sony RX100M7. So the DNG converter is version 12.2. I select the file folder, don't open it, and it still comes back and says "The source folder does not contain any supported camera ras files." Now, when I download the SD card into the computer the ARW files show up as "open with" photoshop. Meaning the blue icon appears with PS in it. Now, the very same files can be opened (ARW) in Affinity Photo or DxO PhotoLab 2 or ON1 Photo RAW 2020. However, I really want to use the RAW in my Photoshop CS6.

     

    Any suggestions?


    I have a Canon camera and here is an example of me selecting the folder containing the raws in the DNG Converter Source Folder selection if I were selecting the SD card as the source and destination folder for the conversion:

     

    All I have to do is click the Convert button.

     

    Now, normally, I would have already copied the raw photos to my hard drive and do the conversion there, so this is just an example, but the same single-click-select applies.

     

    I'm using the DNG Converter 12.2, where you need at least 11.4.1 to convert the RX100M7 raws.

    LondonBridges
    LondonBridges
    Participating Frequently
    November 26, 2016

    I am having the same problem!!!

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