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1

P: Camera Raw plugin can become stuck off screen if active when 2nd monitor is disconnected.

Community Beginner ,
Jun 10, 2025 Jun 10, 2025

I had an unusual experience when I demonstrated PS and ACR to a meeting. I had my laptop screen duplicated to the projector and had opened a RAW file in ACR at some stage before doing other things in PS.

 

I closed the lid of the laptop and when I got home and tried to open a RAW file, the PS blank screen came up and the laptop froze. There was a ding when I tried to do anything.

 

It took a while for the penny to drop and I attached a second screen and there was ACR still on the second screen when I extended the laptop screen reather than duplicating.

 

I seems that ACR still retained athe second screen redirection even when there was only the one screen available, being just the laptop.

 

This appears to be a bug to me as PS knew to display on the single screen but ACR does not.

 

I was lucky to have access to a second screen. But if I could not then PS would have been unusable for RAW files showing on the 'hidden' ACR on a pseudo second screen.

Bug Fixed
TOPICS
Windows
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3 Comments
Community Expert ,
Jun 11, 2025 Jun 11, 2025

I don't know if this by design or not, maybe it has something to do with ACR not being an application, but a plugin.

Adobe might not acknowledge it as a bug, but if you want to, I can get a moderator to change this thread to an Idea (feature request).

 

If you hadn't had a second monitor available, resetting the ACR preferences would have fixed it.

This is done from Photoshop, where you go to Edit > Preferences > Camera Raw, and click Camera Raw with the Control key pressed.

 

ACR-reset-preferences-2.png

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Adobe Employee ,
Jun 11, 2025 Jun 11, 2025

We are aware of the problem and hope to be able to fix it.

For now, yes, the workaround of deleting the Camera Raw prefs shoiuld work.

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Adobe Employee ,
Aug 12, 2025 Aug 12, 2025
LATEST

Greetings all, 

 

A new update for the Adobe Photography products has been released.  The August update contains an update regarding this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by pressing  [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient. 

Rikk Flohr: Adobe Photography Org
Status Fixed
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