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Rikk Flohr_Photography
Community Manager
Community Manager
August 10, 2020
StickyQuestion

P: New Camera Raw File Support - Requests & Information

  • August 10, 2020
  • 259 replies
  • 346522 views

For a complete overview of camera support in Photoshop and Lightroom, visit the following article:

Why doesn't my version of Photoshop or Lightroom support my camera?

  1. Make sure your version of Photoshop or Lightroom is updated for the latest camera support.
  2. If you own an older version of Photoshop or Lightroom, Adobe provides backward compatibility for the latest cameras through the FREE Adobe DNG Converter.

 

Note: ETAs for specific cameras are not available

 

259 replies

Participant
December 6, 2021

Good evening. Is it already known when the ARW files of the new Sony Alpha 7IV can be edited in Lightroom?

john beardsworth
Community Expert
Community Expert
December 6, 2021

Updates are roughly quarterly and the last was in October, so I'd expect it in the next month or so. But anybody who knows the answer will be under an NDA and couldn't tell you.

Strobist Dude
Known Participant
December 6, 2021

It is very odd that Luminar AI does recognise A7iv ARW w/o problems and you can edit them. 

Participant
December 6, 2021

Its likely just the JPG/HEIF embeded in the RAW file, if you push/pull the sliders, they don't have the same lattitude as RAW. And my lossless compressed's resolution is off with black empty areas around the image.

danielk22692005
Participant
December 6, 2021

Die RAW-Daten von meiner Kamera Sony A7 IV können aktuell von Lightroom nicht gelesen werden. Bitte um sofortigen Update für Sony (ILCE-7M4)

Participating Frequently
December 6, 2021

When are Adobe going to release an update to support this new cameras raw files?

 

Surely Adobe get access to pre-release models so they can develop updates to support the camera files?

 

it's disheartening and very disappointing that Adobe can't t support these files right now. For anyone shooting raw this means your files are unusuable in Lightroom and Photoshop... you can convert to Tifs at 16bit but that's still not RAW.

 

TheDigitalDog
Inspiring
December 6, 2021

@Farmer_with_a_camera wrote:

When are Adobe going to release an update to support this new cameras raw files?

 

Surely Adobe get access to pre-release models so they can develop updates to support the camera files?

 


Surely? How sure are you. Who at Adobe provided this data to you, when?

 

Shirley? <g>

Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"
Participating Frequently
December 6, 2021

i'm just applying logic... given there's plenty of people out there who've had the A7 iv on test prior to general release. I suppose Sony might not want Adobe to be ahead of the curve as Sony have editing software for sale, but seems daft if so

Participating Frequently
December 6, 2021

Was super chuffed when my A7iv turned up the day before a job. I feel a little lucky that I checked the raws first and chose not to use the new camera on the job. It felt very strange shooting a project with a brand new camera sat in my camera bag. I personally don't feel that adobe should maintain the 'you'll get it when you get it and no information will be given' vibe while charging monthly.

A monthly subscription implies service on-top of product, even if that service is simply communication and I think the loyalty that comes with subscription should be respected. You may not know when it will be ready but you know when it won't be ready, so please let us know. If it's days/weeks, meh that's fine, I'll just leave it to collect dust for a while if it's months I'll buy some other software in the meantime. 

NOTE: Not directed at the hardworking devs likely working fast to get this out under pressure. You should really be flattered by our frustration since we could just use different software, but we don't want to. 

Participant
December 6, 2021

I've  just taken delivery of the new Sony Alpha 7 iv and tried to import the raw files into Lightroom. I got an error messsge saying the file format was unsupported. When will the Alpha 7iv raw images be supported in Lightroom?

Strobist Dude
Known Participant
December 6, 2021

I just shot a wedding with my A7iv and over 1000 photos are stuck because format not support. How can this be possible at 2021/2022? I promised to deliver edited photos to my client this week. I can't believe this is happening...

MichalSmid
Participant
December 6, 2021

welcome in club 🙂

Participant
December 5, 2021

Hi I just purchased the latest Sony A7M4. Just wanted to know from the development team when would the upgrade in LS and PS to be able to read the ARW files format from this camera model . Thanks.

F. McLion
Community Expert
Community Expert
December 5, 2021

We are all users like you. No one knows, only Adobe, and they usually don't tell.

Check here: https://helpx.adobe.com/de/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
Participating Frequently
December 5, 2021

I wrote a comment here last night that it appears has been deleted, as we're clearly only allowed to post what Adobe don't mind people seeing. Whether it is Adobe's fault, or Sony's fault. Personally I think both are to blame, it must be easy to do what you want when you pretty much lead your industry. If I can open Raw files on a programme (Luminar) that costs a minimal amount to buy outright, why can't I open them on the most popular editing software in the world? There's no excuse at all. Adobe know that nobody will really stop using their software in the grand scheme of things, so they stick to their guns and make lives difficult for photographers most supportive of the photography market. 

As far as I can see, having tried all the options I have read, unless you want to be met with 1000's of 190mb tiff files whilst editing for clients, either download Luminar, or leave your camera at home and take your old one.

Participating Frequently
December 4, 2021

Whilst I agree that it probably doesn't make any difference, I still feel obliged to voice my opinion. Don't expect this to be productive, but it makes me feel a bit better. I am a monthly subscriber to Adobe products, and regardless of the "Adobe need to wait for a production camera..." etc etc, there's no excuse for lack of support for such a flagship camera, that was not only highly anticipated, but also quite delayed. I highly doubt the raw file types changed last minute, and also I'm left puzzled as to how YouTubers are able to edit their A7iv raws on "an unreleased version" of Lightroom. The big problem here, like most things in this world, is that Sony and Adobe have the power, and unless everyone joined forces to boycott them, the consumer has very little to no power. It's very much a case of tough luck. Is it Sony's fault? Definitely. Is it Adobe's fault? Definitely. I wouldn't mind waiting if there was a release date for the update and it was soon, which isn't too much to ask for. I have just downloaded a trial of Luminar and the Raws loaded straight up, do I have to purchase this whilst the biggest editing software company in the world catches up? Yes. If not, I can't shoot on my A7iv as I can't be sure how long clients will have to wait for the images, and it's not feasible to convert 1000's of images to tiff. I also can't sell my A7iii which I was reliant upon to part cover the cost of the upgrade. If anyone thinks it's not a big deal that the update hasn't come out to support the A7iv yet, you're right in thinking it's not a big deal to the majority, but it is actually a big deal to some people.

Either try harder to have updates ready for camera launch, or at least have the decency to keep your customers in the loop.

Known Participant
December 6, 2021

Very well written.

 

The last paragraph capture it for me.

 

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