For a complete overview of camera support in Photoshop and Lightroom, visit the following article:Why doesn't my version of Photoshop or Lightroom support my camera? Make sure your version of Photoshop or Lightroom is updated for the latest camera support. If you own an older version of Photoshop or Lightroom, Adobe provides backward compatibility for the latest cameras through the FREE Adobe DNG Converter. Note: ETAs for specific cameras are not available.

Community Manager

StickyQuestion

P: New Camera Raw File Support - Requests & Information

Forum|Forum|5 years ago
August 10, 2020
257 replies
346315 views

For a complete overview of camera support in Photoshop and Lightroom, visit the following article:

Why doesn't my version of Photoshop or Lightroom support my camera?

Make sure your version of Photoshop or Lightroom is updated for the latest camera support.
If you own an older version of Photoshop or Lightroom, Adobe provides backward compatibility for the latest cameras through the FREE Adobe DNG Converter.

Note: ETAs for specific cameras are not available.

Show previous replies

L

loco27057486xady

Inspiring

I have to laugh at the same couple of "Community Experts" regurgitating the same stock reply to every person asking when Adobe will finally make their software work for them. This thread must be great for your community reputation, building up all those Adobe points! 🤣

Meanwhile a lot of users are wasting their subscription money each month until Adobe finally deigns to support a new camera in their software. Truly a sad state of affairs.

johnrellis

Legend

When someone asks when LR will support a camera, I give them the best known information about Adobe's release policies with respect to new cameras. Would you rather that I didn't provide that information?

T Woods

Participant

Just contacted Adobe support regarding this issue and received the following super lame response: "Thank you for your patience. I checked with my leads and they informed me that an update for Camera Raw comes out every 3-4 months. The last update was in October and the next update should be available very soon [3-4 months means very soon?]! I cannot provide a concrete date for you but you should have it working in Adobe applications soon." That means thousands of Sony A7RV users (tens of thousands of users?) will not be able to process A7RV raw files for MONTHS while they meanwhile pay expensive subsription fees. My guess is that the programming required to permit processing of A7RV files is a matter of someone at Adobe spending two hours of time to write/adapt existing code. That versus the cost of all the subscribers who won't be able to process their photos. In my book that's called extraordinarily and ridiculously poor customer service. Time to find new photo processing software, perhaps with no monthly subscription?

johnrellis

Legend

"I checked with my leads and they informed me that an update for Camera Raw comes out every 3-4 months."

Support is wrong as usual. LR and Camera Raw have a new release about once every 8 weeks (not counting patch releases like LR 12.0.1). This doesn't address your other points, but it's important to have the correct information.

L

LuxxArt Pictures

Participant

Wann ist ein Update für die neue Sony Alpha 7 R V geplant? Ich besitze das Modell jetzt seit dem 12.11.2022 kann aber leider damit noch nicht arbeiten, da das Raw Format noch nicht von Adobe unterstützt wird!

John Waller

Community Expert

Suggest you read this discussion from top to bottom. Your question has been discussed extensively.

C

Carl2713027329p4

Participant

Hello!

I have bought the new Sony A7RV and the RAW-files can't be read by Photoshop or Lightroom.
Does anyone know when their will be accepted?

Thanks!

Arnkloev

Known Participant

Perhaps some of the previous 500 replies will give you an estimate. 🤔 🤔

We're all waiting.

Merry Christmas 🎅

deejjjaaaa

Inspiring

501 will break the camel's back ( or neck or whatever has to be broken ) !

D

defaultlmyuf0v8a93x

Participant

How is "Adobe has a fixed release schedule" an argument at all here - there are so many things they can do to have support for major new camera releases on the day of general availability or shortly thereafter. Adobe can actually work with the camera companies directly. I'm sure Adobe has enough clout that companies like Sony would be willing to send Adobe pre-production units, or near-production units. YouTube reviewers get their hands on these cameras weeks before release, so can Adobe. The argument that Adobe has to wait until general availability to get their hands on a camera makes no sense. Adobe could also choose to do minor releases to Camera Raw / Lightroom to just add hardware support (and no other features/bug fixes). For example a week after major camera X is released, Adobe can push out a minor release which adds support for that camera (and any other pending hardware support like lenses etc.).

There's nothing new in the A7R5 RAW format that's different than cameras that Sony has already released - the lossless compressed RAW format is exactly the same as the A1, the uncompressed and compressed RAW formats are exactly the same as every other recent Sony camera. The A7R5 sensor is the same as the A7R4 so the camera profiles for the A7R4 likely provide a good starting point and probably need minor tweaking for the A7R5. Not having this support on day one for a major camera release that a lot of customers are getting their hands on reflects poorly on Adobe. If other RAW processors beat Adobe to supporting new hardware in a timely manner it's possible for Adobe to lose business over this.

TheDigitalDog

Inspiring

"Adobe has a fixed release schedule" isn't an argument at all here; it's a fact! And the answer to the question.

The other fact you don't understand: IF there is nothing new in the A7R5 raw format (you state “exactly the same“) that's different than the cameras that Sony has already released (untrue), unlike the JPEG, why can't they be processed like the JPEG? Why do ALL software companies list all the camera models they support and update that list?
You state the Sony raws are the same, then state they need minor tweaking; do you understand what the word “same” means, or does tweaking (whatever that assumption is) need to be made? Please make up your minds.

Adobe can actually work with the camera companies directly, and they do, but they can't force them to give them cameras or their raws prior to release, and if what you say is true (it isn't but a further assumption on your part), if the raws are the same, why would they need to? No need to attempt to answer with more assumptions on how this process really works.

"Get your facts first, then you can distort them as you please." --Mark Twain

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

P

Paul Tocatlian

Participant

How long does it generally take for Adobe to support a new camera, like the a7R V? Weeks or months after to camera is released?

John Waller

Community Expert

Looking at the track record, updates are roughly every 8 weeks, sometimes longer. The most recent update was in late October.

New cameras that Adobe can acquire and test in that time will usually be included in the update.

S

Sue27460050jjch

Participant

Any idea when photoshop will support the Sony a7Rv?

johnrellis

Legend

Support for a new camera from a leading manufacturer typically comes in the LR release following the release of the camera or, less frequently, the second following release. A new version of LR comes out about every 8 weeks, so we might expect to see LR 12.1 mid-December. (I have no inside information on this, and Adobe never announces such things ahead of time.)

Meanwhile, you can use Sony's software to convert raws to TIFFs and import those into LR.

OdiugOdiug

Known Participant

Hello Adobe,
when will we get raw support for the Sony FX30?
Thanks and regards Guido

johnrellis

Legend

The Sony FX30 isn't currently supported by LR / ACR:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

It was announced in September and released in late October. LR 12.0 was released on October 18.

Support for a new camera from a leading manufacturer typically comes in the LR release following the release of the camera or, less frequently, the second following release. A new version of LR comes out about every 8 weeks, so we might expect to see LR 12.1 mid-December. (I have no inside information on this, and Adobe never announces such things ahead of time.)

Meanwhile, you can use Sony's software to convert raws to TIFFs and import those into LR.

OdiugOdiug

Known Participant

Download trial Capture One for the time being. Full suport A7RV

I'm always amazed at the other Raw development programs such as e.g. 
Affinity Photo does not need an update for this and can develop any raw. 
This hoopla that Adobe does to every raw annoys me.
Regards

S

Stefano2722563482t6

Participant

They are ridicolous ... they are deleting lots of post talking about new Sony RAW support ... and never give an answer to customer.

TheDigitalDog

Inspiring

They are ridicolous ... they are deleting lots of post talking about new Sony RAW support ... and never give an answer to customer.

By @Stefano2722563482t6

That is not correct (ridiculous), and further, the answer is clear and at the top of all other threads here. One answer is a year old!

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

F

filippof9777091

Participant

I just bought the new Sony alpha 7 V and I realized that Lightroom classic does not allow import the ARW raw files of the camera. Any news on that? Given that the new version of LrC has just been released, I guess we need to wait...

J

JimHess

Inspiring

Release dates are never published or announced in advance. However, I suspect that model will probably be supported in the next update. Updates are typically released about four times each year. I don't work for Adobe, and have no inside information.. So there is no "news" to report.

johnrellis

Legend

"Updates are typically released about four times each year."

Every 8 weeks on average.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded