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The graphics processor has encountered an unrecoverable error. With AI Tools

New Here ,
Jul 02, 2024 Jul 02, 2024

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When I'm using RAW images for editing, I typically load 10-20 images in Camera Raw. When I try to use AI-related features like AI masking, I receive the following error message:

"The graphics processor has encountered an unrecoverable error.

Due to a run-time error, GPU acceleration has been disabled for the remainder of the session."

I have tried all the methods mentioned in forums for months, almost 6 months now. Currently, I cannot even edit a single photo if the preset is slightly heavy with AI tools such as subject selection or background selection.

I have taken the following steps to try to resolve the issue:

  • Updated the BIOS.
  • Performed a clean installation of Windows.
  • Conducted a driver cleanup.
  • Updated drivers to the latest versions.
  • Reinstalled Adobe apps.
  • Tried using a previous version of Camera Raw (version 14.x).
  • Used only Adobe default settings (without my own presets).
  • Experimented with all combinations of graphic acceleration settings.
  • Logged into a new admin user account.
  • Had an Adobe technician remotely join and attempt to fix the issue, confirming that my system's performance and specifications are sufficient for these tasks without encountering errors.

I noticed that my CPU usage reaches 100% when performing these tasks, and my RAM usage, which is around 30% in an idle state, goes up to 70% or higher during these tasks. My Windows system has more than 100GB of free space, and I have allocated 50GB for cache.


Here are my PC specs: "Operating System: Windows 10 Home 64-bit (10.0, Build 19045) Language: English (Regional Setting: English) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: B360 AORUS GAMING 3 WIFI BIOS: F16 (type: UEFI) Processor: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz Memory: 16384MB RAM Available OS Memory: 16300MB RAM Page File: 7752MB used, 11515MB available Windows Dir: C:\Windows DirectX Version: DirectX 12

Card name: NVIDIA GeForce GTX 1660 SUPER Manufacturer: NVIDIA Chip type: NVIDIA GeForce GTX 1660 SUPER 
Display Memory: 14115 MB Dedicated Memory: 5966 MB Shared Memory: 8149 MB

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