CR Plugin & Photoshop Crashing (No crash report) (Win)

[PECourtejoie]

"

Faulting application name: Photoshop.exe, version: 24.0.0.59, time stamp: 0x634899c1

Faulting module name: Camera Raw.8bi, version: 15.0.0.1264, time stamp: 0x632e09b3

Exception code: 0xc0000409

Fault offset: 0x0000000000f28735

Faulting process id: 0x0x4BEC

Faulting application start time: 0x0x1D8EB298F22F8D7

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe

Faulting module path: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

Report Id: ba38d767-f01f-45f0-bfd0-0950b0491ff3

Faulting package full name:

Faulting package-relative application ID:"

from: https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2023-v24-garbage-windows-ph...

[Rikk Flohr: Photography]

Moving to discussions:

Is this your crasher @PECourtejoie  or someone else's you are reporting?

[PECourtejoie]

Bonjour, @Rikk Flohr: Photography This is someone else's, see attached thread. 

[Rikk Flohr: Photography]

Without the Adobe ID of the crasher - we have no way to research this. 

[PECourtejoie]

Not sure if they use the same email as here, here is their forum ID: https://community.adobe.com/t5/user/viewprofilepage/user-id/7847525

[Rikk Flohr: Photography]

I find no Crash Reports against that Adobe ID.

Normally I reply with this text: 

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

Without an internal crash report to reference it makes it difficult. Is it possible the reporter can come on to this thread?

[bertsirkin]

I think you're referring to my post where I posted 2 entries from my event log. When Photoshop terminates, there is no crash dialog - it just abruptly terminates. I did call Adobe support about this, but the rep ended up remoting into my computer and making changes that caused the computer to not boot again - I had to restore from a backup to get going again. That didn't make me want to call support again!

These 2 entries keep getting repeated:

--------------------

Faulting application name: Photoshop.exe, version: 24.0.0.59, time stamp: 0x634899c1

Faulting module name: Camera Raw.8bi, version: 15.0.0.1264, time stamp: 0x632e09b3

Exception code: 0xc0000409

Fault offset: 0x0000000000f28735

Faulting process id: 0x0x4BEC

Faulting application start time: 0x0x1D8EB298F22F8D7

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe

Faulting module path: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

Report Id: ba38d767-f01f-45f0-bfd0-0950b0491ff3

Faulting package full name:

Faulting package-relative application ID:

--------------------

Faulting application name: Photoshop.exe, version: 24.0.0.59, time stamp: 0x634899c1

Faulting module name: ntdll.dll, version: 10.0.22621.608, time stamp: 0xf2e8a5ab

Exception code: 0xc0000374

Fault offset: 0x000000000010c1c9

Faulting process id: 0x0x5D08

Faulting application start time: 0x0x1D8E615FDC5ECEB

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 5919bac0-81b0-4cb7-82da-1748ab7b0cce

Faulting package full name:

Faulting package-relative application ID:

--------------------

Bert Sirkin

[email removed for privacy] PEC

[Rikk Flohr: Photography]

The description feels like a driver failure. Without an actual crash dialog appearing, and the description of the failure, I am leaning towards some hardware issue. 

Video card is a likely culprit. Have you gone to the Video Card manufacturer's website and ensured you have the latest driver installed?

[bertsirkin]

Latest driver is installed. Plus, this occurs on 2 different computers with 2 different GPUs - both with up to date drivers.

[bertsirkin]

Also, there are a number of people posting recently to various forums with the same issue. And I personally know several people who are also having this issue. 

bert

[Rikk Flohr: Photography]

You've installed PS 24.0.1?
This might not be available to you. Please stand by.

[bertsirkin]

I have v. 24.0.0 - I just checked, and there isn't anything newer.

bert

[TheDigitalDog]

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@bertsirkin wrote:

I have v. 24.0.0 - I just checked, and there isn't anything newer.

bert

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There's a 24.0.1 version; worth a try once ACC lets you download it. 

[PECourtejoie]

To tag along, there is now a check for updates button in the CCD application, before, it was tucked in a menu.