Community Expert

Question

CR Plugin & Photoshop Crashing (No crash report) (Win)

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Faulting application name: Photoshop.exe, version: 24.0.0.59, time stamp: 0x634899c1

Faulting module name: Camera Raw.8bi, version: 15.0.0.1264, time stamp: 0x632e09b3

Exception code: 0xc0000409

Fault offset: 0x0000000000f28735

Faulting process id: 0x0x4BEC

Faulting application start time: 0x0x1D8EB298F22F8D7

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2023\Photoshop.exe

Faulting module path: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

Report Id: ba38d767-f01f-45f0-bfd0-0950b0491ff3

Faulting package full name:

Faulting package-relative application ID:"

This topic has been closed for replies.

Community Manager

Moving to discussions:

Is this your crasher @PECourtejoie or someone else's you are reporting?

Rikk Flohr: Adobe Photography Org

Author

Community Expert

Bonjour, @Rikk Flohr: Photography This is someone else's, see attached thread.

Community Manager

Not sure if they use the same email as here, here is their forum ID: https://community.adobe.com/t5/user/viewprofilepage/user-id/7847525

I find no Crash Reports against that Adobe ID.

Normally I reply with this text:

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

Without an internal crash report to reference it makes it difficult. Is it possible the reporter can come on to this thread?

Rikk Flohr: Adobe Photography Org

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