Can't open CR2 files in photoshop and camera raw

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Jun 09, 2013

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This weekend I rented a Canon 5D Mark iii. I have downloaded the files and all of the thumbnails in camera raw say CR2 and when I try to open Photoshop does not recognize this product.

I have:

Photoshop CS4

Camera Raw CS4

Canon 5D Mark ii

I have checked my updates folder and all my updates are current. Do I need to upgrade to CS5 or is there a way around this?

Thx for your attention and help.

I've turned my laptop inside out and checked all the updates, but that was not the problem and/or solution.

The problem was Canon Utility 2; I've deinstalled that program and now it al works as it should work.

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