Canon EOS RP Camera Raw support

Just got the Canon EOS RP and Photoshop CC 2019 won't open the file . Get this error message."could not complete your request because it is not the right kind of document". I have updated Adobe Camera Raw to 11.2 and unistalled /reinstalled PS. Still no success. The file format is .CR3 like the EOS R. Any suggestions?

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Canon EOS RP Camera Raw support

Just got the Canon EOS RP and Photoshop CC 2019 won't open the file . Get this error message."could not complete your request because it is not the right kind of document". I have updated Adobe Camera Raw to 11.2 and unistalled /reinstalled PS. Still no success. The file format is .CR3 like the EOS R. Any suggestions?

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The team is aware of the camera and working on support for an upcoming release of Camera Raw. In the meantime, if you want to convert your files to DNG, you can grab the DNG Converter 11.2.1 beta that we released this morning which has support for the RP.

Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 11.2.1 Beta

Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 11.2.1 Beta

Info on using the DNG Converter can be found here:

Adobe Digital Negative Converter

44 Replies

Re: Canon EOS RP Camera Raw support

Adobe Community Professional, Mar 02, 2019

Hi Shaben,

My guess is that you are on Windows. There appears to be some kind of buy with Windows accessing these files. The workaround until a fix comes in is either:

1) Convert all images to DNG (Using the DNG Converter Adobe Digital Negative Converter )

2) From Bridge, right-click on an image and select "Open in Camera Raw."

Adobe does know about this, sorry for the problem.

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Re: Canon EOS RP Camera Raw support

Adobe Community Professional, Mar 02, 2019

As far as i know, the Canon EOS RP CR3 files are not yet supported in camera raw.

Cameras supported by Camera Raw

In the meantime you could use the canon software and export the files in the tiff format if you need to open them in photoshop.

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Re: Canon EOS RP Camera Raw support

Adobe Community Professional, Mar 03, 2019

Hi Jeff,

If you scroll down a bit you'll see that CR3 images started being supported in ACR 11, LR-CC 2.0 and LR Classic 8.0

People should be good to go but it is not working properly on Windows machines from Bridge. HTH

canon3.png

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Re: Canon EOS RP Camera Raw support

Adobe Community Professional, Mar 03, 2019

Looks like the op has the EOS Canon RP which is a just released camera.

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Re: Canon EOS RP Camera Raw support

Adobe Community Professional, Mar 03, 2019

Hi Jeff,

You are absolutely correct, I read right past that.

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Re: Canon EOS RP Camera Raw support

I assumed that since the. CR3 format was supported for the EOS R that the RP would be also. Guess I have to wait for Adobe to update Camera Raw.

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Re: Canon EOS RP Camera Raw support

Ty Jeff the whole point is they are not supported. I don't know if you have

trident the conversion you mentioned but please try it and let me know how

you think it works.

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Re: Canon EOS RP Camera Raw support

Yes, the conversion to DNG with 11.2.1 worked for us here. What exactly didn't work for you?

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Re: Canon EOS RP Camera Raw support

It works great I could not believe how fast it was. I thought your second

email referred to Canons software converter and it is painfully slow. I

have never seen a conversion as fast as the .dng conversion. Well done. And

I would like to think you for your help and support.

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Re: Canon EOS RP Camera Raw support

Glad to hear it!

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Re: Canon EOS RP Camera Raw support

Appreciate the efforts, looking forward to see the ACR and LR updates!

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Re: Canon EOS RP Camera Raw support

I'm having issues too with EOS RP image files and I'm on a Mac, latests versions of everything in OS and Adobe. I have done some reading and it looks like Camera RAW only supports CR3 files from the M50 and the EOS R not the RP. Would love to use the camera on a regular basis so if anyone knows when the update for Camera RAW is coming that would be awesome as nothing will read the files.

Tested Software: Photoshop, Adobe Camera RAW, Lightroom, PhotoMechanic, even Mac OS preview.

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Re: Canon EOS RP Camera Raw support

Adobe Community Professional, Mar 03, 2019

it looks like Camera RAW only supports CR3 files from the M50 and the EOS R not the RP.

Correct. Every camera model has its own Raw file format, regardless of the Raw file's extension (CR2, CR3 etc).

if anyone knows when the update for Camera RAW is coming

Only Adobe knows the exact date but past release history suggests a new version of Camera Raw could be sometime in March.

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Re: Canon EOS RP Camera Raw support

My understanding is that camera manufacturers make new raw file specs available before the camera release date.  In the case of the EOS 5Ds, Adobe released Camera Raw 9.0 (with support for the 5Ds) in April 2015, while the camera wasn't available until June 2015.  I got mine 5Ds on the release data and was able to immediately process photos in LR and Camera Raw.  I wonder why this hasn't happened with the RP.

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Re: Canon EOS RP Camera Raw support

Adobe Community Professional, Mar 04, 2019

In some cases, Adobe Camera Raw support might be available early but that hasn't been the case on the whole. In fact, it's rare.

It depends on where Adobe is at in the Camera Raw update cycle since they normally include support for multiple new cameras in each Camera Raw update. Sometimes you can wait several weeks for new camera support if a Camera Raw update was recently released and your new camera missed the cut.

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Re: Canon EOS RP Camera Raw support

Dear Adobe CR team,

My Canon RP will arrive at my home on March 13th, would you be kind enough to release 11.1, or 11.2 to add support for the RP CR3 files it produces by then?

Kind Regards

Brian

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Re: Canon EOS RP Camera Raw support

Dear Adobe,

Please add support for this asap....been using Lightroom for 10 years and Canon's photo processing software is sluggish and slow compared to LR. Received my EOS RP for 2 weeks and I would not like to use it before LR supports...

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Re: Canon EOS RP Camera Raw support

I too have had my camera (EOS RP) since Feb 28th, took it out to a shoot thinking that the files were the same as the EOS R and now I have a client waiting until Camera RAW is updated so we can deliver their photos.

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